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Customer Service Representative (CSR)

**Location:** Beaverton, OR (Hybrid)

**Pay:** $22/hour

**Schedule:** Hybrid work model with availability required between 5:00 AM – 5:00 PM

Overview:

We’re seeking dedicated and motivated Customer Service Representatives (CSRs) to join our team in a hybrid role based in Beaverton, OR. As a CSR, you'll be the first point of contact for our customers, providing outstanding support via phone, email, and live chat. Your ability to communicate clearly and professionally, both over the phone and in writing, will be essential to creating positive experiences and driving customer satisfaction. You’ll also work closely with sales and service teams to ensure smooth service delivery and customer retention.

Key Responsibilities:

+ Serve as the primary point of contact for customers via phone, email, and live chat

+ Respond to inquiries regarding service options, including calibration and repair

+ Actively listen to customer needs and provide tailored solutions

+ Collaborate with sales and service center operations to meet customer expectations and drive revenue

+ Prepare service quotes and RMAs, and recommend additional services when appropriate

+ Ensure customer equipment is effectively managed through the service process

+ Advocate for customer needs while adhering to company policies and procedures

+ Research and troubleshoot to resolve issues promptly and professionally

+ Build and maintain strong relationships with internal and external stakeholders

Qualifications:

+ Strong verbal and written communication skills, especially via phone and email

+ Excellent interpersonal skills with a professional and customer-focused demeanor

+ Self-motivated and organized, with strong time-management skills

+ Ability to follow processes and learn quickly in a fast-paced environment

+ Effective problem-solving and troubleshooting abilities

Preferred Skills:

+ Previous experience in customer service, sales support, or similar roles

+ Familiarity with calibration or repair services is a plus

+ Proficiency with CRM tools and business software

What We Offer:

+ $22/hour starting pay

+ Hybrid work model for work-life balance

+ Opportunities for growth and advancement

+ Supportive team culture and training

**Pay Details:** $22.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance