• BDC Manager

    Lithia & Driveway (Miami, FL)


    Dealership:L0533 Subaru of North Miami

     

    Chrysler Dodge Jeep Ram of Seminole County

     

    BDC Manager

     

    If you’re ready to take your career to the next level as a leader in BDC Management and would like to join us o n the fast track to success and development, apply today!

     

    We are one of over 365 Lithia & Driveway Dealerships nationwide! Being one of the largest dealership groups in America, there are many opportunities for you to pursue your short and long-term career goals. We are committed to growing our company and Growing our People!

    Responsibilities:

    As a Business Development Center Manager (BDC Manager) you will:

    + Lead customer relations process management by observing, installing, and training approved CR processes.

    + Develop accountable, continuous improvement plans by observations and conducting meetings with the General Manager.

    + Gather accurate customer information to create a database for continual follow-up and retention.

    + Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.

    + Utilize computer & phone skills to increase appointments, sales, customer retention and set appointments with call-ins, referrals and leads.

    Qualifications:

    + Previous customer service management experience.

    + Ability to present information in a clear and professional manner.

    + Ability to teach others how and why to perform their job.

    + Basic computer skills.

    + Acceptable driving record and a valid driver's license in your state of residence.