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Overview

This position will be responsible for supporting our Parts Department's efforts by acting as the voice of the customer and act as a liaison between the Hussmann parts team and factory to satisfy the customer requests and resolve issues. The Performance Parts Representative must ensure that the customer specifications and requests are accurately captured by collecting, entering, forwarding and troubleshooting problems/issues as needed.

Responsibilities

+ First contact for receiving phone calls and emails for parts order questions, quotes, and orders.

+ Responsible for responding to questions from customers or individuals on how a product operates or directing them to the person that is able to assist.

+ Monitors, expedites and follows up on order changes, specialty and delayed shipment items.

+ Processes credit requests as necessary and applicable, ensuring proper documentation and process has been followed.

+ Utilize Hussmann’s Parts Oracle System to capture customer information, generate proposals and monitor the order processing.

+ Communicate issues related to product delivery with the customers to ensure accurate and acceptable transaction completion.

+ Work with the Parts Warehouse to monitor the process of orders for shipment.

+ Assist in the maintaining the integrity of customer and transaction data.

+ Assist in maintaining the integrity of information for the Warranty Parts Ordering and Tracking Systems.

+ Must be able to work in a fast-paced environment managing multiple projects and able to flex to the business need based upon additional assignments.

+ Make outbound calls to convert open quotes to orders.

+ Utilize internal resources to identify customer parts requests.

Qualifications

+ High School Diploma required

+ 1+ year Customer Service Experience

+ Work effectively in diverse team and fast paced environment.

+ Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail.

+ Strong communication skills, verbal and written, required.

+ Intermediate to advanced proficiency in Microsoft Office Suite.

+ Strong organizational, time management skills.

+ Able to meet short- and long-term deadlines.

+ Bi-lingual English /Spanish is a plus

+ Must be flexible to work outside normal working hours and weekends as required.

Benefits:

+ Health, Dental, and Vision Insurance

+ 401k with Company Matching Contribution

+ Discretionary 401k Company Contribution

+ Tuition Reimbursement Program

+ Life/Disability Insurance

+ Maternity and Paternity Leave

+ Panasonic Employee Discounts

+ 15 Days Paid Vacation and 12 Company Holidays

+ Employee Assistance Program

+ And more

About Hussmann:

For more than 100 years, Hussmann Corporation has been a leader in providing innovative products, services and refrigeration systems for grocers and convenience stores. Hussmann, a subsidiary of Panasonic, promises to continuously provide the most customer-focused solutions in the food retailing industry.

From display cases for supermarkets to entire refrigeration systems and innovative technologies including Aperion (https://www.hussmann.com/aperion)  and StoreConnect (https://www.hussmann.com/storeconnect) , Hussmann continues to drive innovation in food retailing. Customers look to Hussmann as a strategic trusted partner to navigate the complex and ever-changing regulatory requirements with smarter, energy efficient, low-GWP refrigeration solutions—reducing their energy consumption and carbon emissions. For more information about Hussmann, please visit www.hussmann.com .

_Hussmann is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit-based factor._

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