• NC TSA Enrollment Agent I

    Aston Carter (Charlotte, NC)


    Job Title: NC TSA Enrollment Agent I

     

    Onboarding Takes - 30-90 days due to background check

    Job Description

    The position of NC TSA Enrollment Agent I involves delivering exceptional customer service to both internal and external customers. The role requires basic maintenance skills and troubleshooting abilities for fingerprinting and retail equipment, including computer hardware and software. It also involves verifying customer identities, scanning necessary documents into the database system, and completing biometric and data capture processes accurately for each customer. Additionally, tracking processing times for applicants and ensuring they are processed in the correct order is essential. The position requires capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards. The agent should also identify opportunities to offer additional products and services to customers.

    Responsibilities

    + Deliver superior customer service to internal and external customers.

    + Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software.

    + Verify customer identity and scan required documents into database system.

    + Complete required biometric and data capture processes and paperwork accurately for each customer.

    + Track processing time for each applicant and ensure applicants are processed in appropriate order.

    + Capture quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards.

    + Identify opportunities to provide more products and services to customers.

    Essential Skills

    + 3+ years of customer service and administrative experience.

    + Strong speaking and writing skills.

    + Proficiency in Microsoft Office Suite and Adobe.

    + Computer/tech savvy.

    Additional Skills & Qualifications

    + Face-to-face customer service experience in a retail or hospitality environment is preferred.

     

    Work Environment

     

    The position is located at a CVS location and operates Monday to Friday from 9:00 AM to 1:00 PM and 2:00 PM to 6:00 PM.

    Pay and Benefits

    The pay range for this position is $18.00 - $22.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Charlotte,NC.

     

    Application Deadline

     

    This position is anticipated to close on Jul 28, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.