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Overview

About M.C. Dean

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

We are seeking a **Help Desk System Specialist 1** to join our **Security and Electronic Systems (SES)** business Unit. As part of **(SES)** Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.

Responsibilities

As part of a multidisciplinary team, you will interact with our customers and work with technicians to diagnose, analyze, troubleshoot, and resolve desktop system related issues.

+ Performing daily systems analysis and proactive preventative maintenance to ensure system health.

+ Obtaining, analyzing, and interpreting trouble tickets to determine the appropriate approach and solutions to resolve the reported issue, whether it may be software, hardware, component, or a combination of issues.

+ Working with and/or dispatching technicians and testing systems to ensure proper trouble resolution in accordance with the system standards.

+ Documenting test procedures and results. Helping define and create system level access management in accordance with the customer’s standards.

+ Creating user accounts and maintaining and safeguarding user permission groups.

+ Helping to develop and provide training for system users and customers.

Qualifications

Clearance/Citizen Type:** Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship, for access to classified information; **ACTIVE TS/SCI w/ Polygraph Clearance is REQUIRED

Education and Relevant Experience:

+ High School Diploma or a GED and 6+ Years of Relevant Experience or

+ Associates Degree and 4+ Years of Relevant Experience or

+ Bachelor’s Degree and 0+ Years of Relevant Experience

Relevant Experience:

+ Help Desk Support Functions with a Combination of Phone and Desktop Support is required.

+ Must be able to obtain vendor Professional Certification.

+ Experience administering LENEL systems is desired.

+ Experience in badge office operations is desired.

+ Strong Oral and written communication skills are essential.

+ Demonstrated background working with multidisciplinary teams.

+ Demonstrated time management and organization skills to meet deadlines and quality objectives.

What we offer:

+ A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.

+ An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.

+ Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.

+ Open and transparent communication with senior leadership as well as local office management.

We offer an excellent benefits package including:

+ A competitive salary

+ Medical, dental, vision, life, and disability insurance

+ Paid time off

+ Tuition reimbursement

+ 401k Retirement Plan

+ Military Reserve pay offset

+ Paid maternity leave

Abilities:

+ Exposure to computer screens for an extended period of time.

+ Sitting for extended periods of time.

+ Reach by extending hands or arms in any direction.

+ Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.

+ Listen to and understand information and ideas presented through spoken words and sentences.

+ Communicate information and ideas in speaking so others will understand.

+ Read and understand information and ideas presented in writing.

+ Apply general rules to specific problems to produce answers that make sense.

+ Identify and understand the speech of another person.