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Overview

About M.C. Dean

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

Responsibilities

Key Responsibilities:

+ **System Design & Engineering:**

+ Lead the design, architecture, and implementation of complex Lenel OnGuard and Milestone XProtect solutions within the GSOC, including upgrades, expansions, and integrations with other security technologies.

+ Develop detailed engineering documentation, including system architecture diagrams, wiring schematics, configuration guides, and standard operating procedures (SOPs).

+ Conduct comprehensive requirements analysis and translate operational needs into technical specifications for Lenel and Milestone systems.

+ **System Administration & Maintenance:**

+ Perform advanced configuration, administration, and ongoing maintenance of Lenel OnGuard and Milestone XProtect servers, clients, and associated hardware (e.g., controllers, cameras, readers).

+ Proactively monitor system health, performance, and security, identifying and addressing potential issues before they impact operations.

+ Manage user accounts, access levels, and video retention policies within both platforms.

+ Execute routine system backups, updates, and patches in accordance with security policies and vendor recommendations.

+ **Troubleshooting & Incident Response:**

+ Serve as a Subject Matter Expert (SME) for Lenel and Milestone issues, providing advanced troubleshooting and resolution for complex system malfunctions, connectivity issues, and performance degradations.

+ Respond to and resolve critical system alarms and events in a timely manner, minimizing downtime and ensuring operational continuity.

+ Collaborate with IT, network, and cybersecurity teams to diagnose and resolve integrated system issues.

+ **Optimization & Enhancement:**

+ Identify opportunities for system optimization, efficiency improvements, and enhanced security features within Lenel and Milestone.

+ Implement and test new functionalities, integrations, and third-party applications to meet evolving GSOC requirements.

+ Conduct regular system audits and performance tuning to ensure optimal operation.

+ **Collaboration & Leadership:**

+ Work closely with GSOC operators, security management, and other engineering teams to understand operational workflows and provide technical support.

+ Mentor junior engineers and technicians, providing technical guidance and sharing expertise in Lenel and Milestone systems.

+ Participate in project planning, resource allocation, and timeline management for security system deployments and upgrades.

+ Develop and deliver training to GSOC personnel on the effective use of Lenel and Milestone systems.

+ **Documentation & Reporting:**

+ Maintain accurate and up-to-date documentation for all Lenel and Milestone system configurations, changes, and troubleshooting procedures.

+ Generate reports on system performance, availability, and incident trends.

Qualifications

**Clearance/Citizen Type:** Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship

Required Qualifications:

+ Bachelor's degree in Electrical Engineering, Computer Engineering, Information Technology, or a related technical discipline with 5+ years of relevant experience in physical security systems, specifically with Lenel OnGuard and Milestone XProtect.

+ OR Master's degree in a related field with 3+ years of relevant experience.

+ In-depth hands-on experience with the design, installation, configuration, troubleshooting, and maintenance of Lenel OnGuard (ideally with LCE certification) and Milestone XProtect (ideally with Certified Engineer certification).

+ Proven experience working in or supporting a Global Security Operations Center (GSOC) or similar 24/7 critical security environment.

+ Strong understanding of network infrastructure (TCP/IP, VLANs, firewalls) as it pertains to physical security systems.

+ Proficiency in troubleshooting and diagnosing hardware and software issues within complex integrated security systems.

+ Excellent problem-solving, analytical, and critical thinking skills.

+ Strong written and verbal communication skills, with the ability to convey complex technical information to both technical and non-technical audiences.

+ Ability to work independently and as part of a team in a fast-paced, high-pressure environment.

+ Ability to obtain and maintain relevant security clearances as required.

Preferred Qualifications:

+ Lenel Certified Expert (LCE) certification.

+ Milestone XProtect Certified Engineer (MCE) certification.

+ Experience with other physical security systems (e.g., access control, intrusion detection, intercoms, PSIM).

+ Familiarity with industry standards and best practices for physical security and cybersecurity.

+ Experience with scripting languages (e.g., PowerShell, Python) for automation and system management.

+ Prior experience in a client-facing role or acting as a technical lead on projects.

Desired Skills:

+ Strong Oral, Written and Presentation Skills.

+ Demonstrated background working with multidisciplinary teams.

+ Demonstrated time management and organization skills to meet deadlines and quality objectives.

+ Strong MS Excel, Word and PowerPoint Skills is a plus.

+ Ability to travel domestically and internationally up to 25% of the time.

What we offer:

+ A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.

+ An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.

+ Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.

+ Open and transparent communication with senior leadership as well as local office management.

We offer an excellent benefits package including:

+ A competitive salary

+ Medical, dental, vision, life, and disability insurance

+ Paid time off

+ Tuition reimbursement

+ 401k Retirement Plan

+ Military Reserve pay offset

+ Paid maternity leave

Abilities:

+ Exposure to computer screens for an extended period of time.

+ Sitting for extended periods of time. Reach by extending hands or arms in any direction.

+ Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.

+ Listen to and understand information and ideas presented through spoken words and sentences.

+ Communicate information and ideas in speaking so others will understand.

+ Read and understand information and ideas presented in writing.

+ Apply general rules to specific problems to produce answers that make sense.

+ Identify and understand the speech of another person.