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_BioBridge Global is a San Antonio-based nonprofit, that integrates donor-to-patient services to enable the future of biotherapeutic solutions, including blood, tissue, and advanced therapies. Through our subsidiaries – South Texas Blood & Tissue, QualTex Laboratories and GenCure – we provide products and services in blood resource management, cellular therapy manufacturing, donated umbilical cord blood and human tissue, as well as testing of blood, plasma, tissue, and cellular products for clients in the United States and international markets. We also support the development advanced therapies by providing access to starting materials, testing services, biomanufacturing of_ _cell and cell-based biologics and clinical trials support._

_We at BioBridge Global have been committed to saving and enhancing lives through the healing power of human cells and tissue for over 50 years. If you share our passion, join our team!_

BioBridge Global (BBG) (http://biobridgeglobal.org/subsidiaries) is a non-profit company that oversees and supports South Texas Blood & Tissue Center (STBTC), QualTex Laboratories, GenCure, and The Blood and Tissue Center Foundation. For over 40 years, our team of dedicated professionals has made life-saving connections. Our diverse services bridge critical medical industry needs with innovative solutions.

General Summary

Responsible for advancing BioBridge Global and its subsidiaries in their digital outreach efforts, by developing strategy and managing the publishing schedule for digital content for company branded platforms, including the company’s external websites and various social media channels. Work with the executive director, in collaboration with the Content Development and Marketing teams, to support efforts to raise awareness of BioBridge Global among industry and community audiences.

Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

It is essential that the incumbent have a valid driver's license and be at least 18 years old with a good driving record to meet organization driving standards.

Major Duties and Responsibilities

Essential Tasks

Coordinate development of digital strategy and plan, working with the subsidiaries and with the Marketing and Corporate Communications teams, to include email marketing, digital advertising, social media and website management.

Manage the BioBridge Global website, including planning and managing major web design projects and additions as well as handling day-to-day updates.

Manage SEO (search engine optimization) and GSO (generative search optimization) efforts, in collaboration with the subsidiaries and the Marketing team.

Coordinate and oversee the work of outside agencies involved in supporting web design and SEO/GSO efforts.

Develop strategy, targeting and schedule for compelling, shareable and informative content for: emails, ads, social media posts, on-website content, video, infographics, images, downloadables, and more.

Review and assess the effectiveness of digital and social media efforts and recommend content optimization strategies across all digital channels.

Work with internal partners to ensure monitoring of online conversations on social media platforms to identify trends and, influencers and to identify opportunities to engage, respond or forge new relationships.

Provide training to keep department up-to-date on all web and branding guidelines and standards. Work with communications team to ensure that proper guidelines are followed across all digital channels and ensure alignment with printed materials. Provide social media training as needed, regarding guidelines for interacting with corporate content from personal accounts and related topics.

Keep current with emerging web technologies and content types through relevant blogs, websites, and events.

Build collaborative relationships with the business units to develop digital strategy and reporting, to support donor recruiting, sales and Foundation teams.

Maintain strong integrity, ethics, and credibility in communications activities.

Performs other duties as assigned.

Non-Essential Tasks

Assist other departments as needed.

Education

Requires a Bachelor’s Degree from an accredited four-year college or university. The preferred major is Communications, Public Relations, Marketing, Journalism or related discipline.

Licenses and/or Certifications

Valid United States Driver’s License

Google Analytics Certification preferred

Facebook Blueprint – Certified Creative Strategy Professional preferred

Experience

Requires five or more years of job specific experience.

Requires experience with programs that provide monitoring and measurement of social media and digital engagement including Sprout Social as well as Google Analytics.

Requires experience in preparation and presentation of analytics reports.

Requires experience delivering digital strategy and services to internal or external customers.

Requires strong understanding of SEO/GSO strategies and best practices.

Requires experience using Adobe Suite programs. Knowledge of Canva is also a plus.

Requires experience in overseeing websites, social media platforms including (but not limited to) Facebook, Twitter, Instagram and LinkedIn in a business environment.

Prefer experience in using Wordpress, Elementor, etc.

Knowledge

Must have knowledge of social media platforms, measurement/monitoring tools, Google Analytics and digital advertising, as well as photography and video.

Must acquire a working knowledge of BioBridge Global and its subsidiaries’ programs, computer applications and the Footprints Project Request system.

Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.

Skills

Must have excellent management skills.

Must have experience using Microsoft Office applications including Word, Outlook, Visio, PowerPoint and Excel. Must have excellent interpersonal, written and oral communication skills.

Abilities

Must be able to keep information confidential.

Must be neat in appearance and well groomed.

Must be professional, detail oriented, self-motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.

Must demonstrate the ability to anticipate the company’s digital media needs.

Working Environment

Works in a well-lighted, air conditioned and heated office. May be exposed to electrical and chemical hazards and other conditions common to an office environment. May be required to work at any time of the day, evening or night during the week or weekend. Ability to use personal motor vehicle for company business required. Occupational Exposure Assignment - Category II

Physical Requirements

Must be able to drive on behalf of the organization.

Will sit, stand, walk, and bend during working hours.

Requires manual and finger dexterity and eye-hand coordination.

Requires normal or corrected vision and hearing corrected to a normal range.

We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!

All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:

• Competitive salary

• 100% Employer Paid Life Insurance

• 401(k) with Employer Contribution

• 100% Employer Paid Long-term Disability Plan

• Paid Time Off (PTO)

• 100% Employer Paid AD&D

• Extended Illness Benefits (EIB)

• 100% Employer Paid Employee Assistance Program

• Shift Differentials

• Group Health Medical Plan with prescription coverage

• Paid Holidays

• Variety of Voluntary Supplemental Insurances

• Incentive Compensation Plan

• Voluntary Dental Coverage

• Educational Assistance Program

• Voluntary Vision

BioBridge Global and its subsidiaries are proud to be an Equal Opportunity Employer committed to providing employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. For more information about your EEO rights as an applicant under the law, please click here . BioBridge Global maintains a Tobacco & Drug-Free Workplace.