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Patient Access Representative / Call Center Agent

Department: Patient Access / Call Center

Overview:

We are seeking a skilled and service-driven Patient Access Representative / Call Center Agent to join the healthcare team. This role is responsible for managing all aspects of patient admissions and registration, with a strong focus on delivering exceptional service in a high-volume call center environment.

•Key Responsibilities:

+ Complete patient registration and pre-registration accurately and efficiently.

+ Verify insurance coverage and eligibility for government and non-government payers.

+ Confirm Workers’ Compensation eligibility and secure necessary documentation.

+ Collect co-pays, deductibles, and other patient financial responsibilities.

+ Schedule appointments using EPIC and maintain accurate patient records.

+ Handle high-volume, multi-line phone calls with professionalism and empathy.

+ Ensure compliance with HIPAA and internal policies.

Required Qualifications:

+ Minimum 2 years of experience in a healthcare call center setting.

+ EPIC experience is required.

+ Proven ability to manage high-volume, multi-line calls in a healthcare call center.

+ Strong attention to detail, communication, and organizational skills.

Preferred Skills:

+ Familiarity with healthcare billing and insurance processes.

+ Experience working in a fast-paced, team-oriented environment.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in West Hollywood,CA.

Application Deadline

This position is anticipated to close on Jul 28, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.