• Bookstore Customer Service Assistant

    Health Advocates Network (Randolph, NJ)


    Health Advocates Network is currently seeking a **Bookstore Customer Service Assistant** to work at a facility in **Randolph, NJ** . These are registry positions with our company,

     

    **Pay Rate:** $16 / hour

    *W2

    Shift Details:

    + 8:30a-12:30pm, 12:00p-6:30pm, or 8:30a-4:00pm

    Key Responsibilities:

    • Process incoming online orders for textbooks, course materials, supplies, and merchandise

    • Pick, pack, and prepare shipments accurately and efficiently

    • Print shipping labels and documentation for outgoing orders

    • Monitor online order status, including cancellations, backorders, and returns

    • Ensure orders meet bookstore accuracy, quality, and delivery standards

    • Maintain up-to-date knowledge of current course materials and inventory availability

    • Communicate with customers regarding order issues, delays, or substitutions

    • Work with shipping carriers to resolve delivery problems or claims

    • Assist with inventory management, cycle counts, and stock replenishment

    • Collaborate with in-store team to support peak periods and special campus events

    Qualifications:

    • High school diploma or equivalent required

    • Experience in retail, e-commerce fulfillment, or inventory management preferred

    • Strong attention to detail and ability to follow processes accurately

    • Basic computer skills; experience with POS and e-commerce systems a plus

    • Ability to lift up to 40 lbs and perform repetitive tasks such as packing and scanning

    • Excellent time management skills and the ability to meet deadlines

    • Strong communication and problem-solving abilities

    • Flexibility to work extended hours during rush periods (e.g., start of semester)

    Preferred Qualifications:

    • Familiarity with academic course materials and textbook systems

    • Experience using shipping platforms (e.g., UPS, FedEx, US Government Client)

    • Knowledge of e-commerce software or bookstore management platforms (e.g., MBS, Follett, Akademos, or similar)

    Work Environment:

    • Warehouse or back-office environment within the college bookstore

    • Requires standing, lifting, and moving materials for extended periods

    • Fast-paced, deadline-driven setting during peak seasons

    • Team-oriented culture focused on student service and operational efficiency

     

    If interested, please apply through this job post. You may fax a copy of your most recent resume to 877-858-623. If you have any questions, please feel free to call at **(800) 928-5561** and ask to speak with **Cameron** (Monday-Friday 8:30 AM-5:00 PM PST).

     

    Health Advocates Network, Inc. is an equal opportunity employer. All qualified applicants shall receive consideration for employment without regard to any legally protected basis under applicable federal, state or local law, except where a bona fide occupational qualification applies. EOE including Veterans/Disability