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Job Description:

As a Customer Service Agent, Operations you will respond to customer inquiries, manage accounts, and resolve service issues. Document monthly activities for reporting, provide coverage during employee absences, and perform additional duties as needed.

Position: Customer Service Agent, Operations

Compensation: Starting at $25.00 per hour

Available Schedule: Monday through Friday, 9:00 AM - 5:30 PM

Core Responsibilities & Duties:

+ Responds to customer inquiries and maintain customer accounts according to specific guidelines and procedures

+ Research information to solve customer service problems

+ Document and record monthly activities for period end reporting

+ Provide work coverage for other employees’ absences when necessary

+ Other duties as assigned

Job Requirements & Qualifications:

+ General understanding of excel functions and how to manage email rules within Microsoft Outlook

+ Knowledge of customer service practices and administrative procedures

+ Strong attention to detail and ability to multitask

+ Proficient in the use of standard office software applications

+ Excellent verbal and written communication skills

+ Exemplary customer service skills are required

+ Ability to work cooperatively with others at all levels of the organization

+ Ability to work with minimal supervision

+ Knowledge of warehouse management system SAP is a plus

What We Offer:

+ Competitive base salary

+ Paid time off within the first year of employment, sick time and holidays

+ Company provided life insurance

+ Health, vision, and dental insurance options

+ Commuter benefit plan

+ Optional supplemental life insurance

+ 401(k)

+ A great place to work with a terrific culture

Forward Air is an Equal Opportunity employer.

About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication

About the Team