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Required Education/Experience

+ Master's Degree in Computer Science, IT or Engineering, Business or applicable degree and a minimum of 2 years relevant experience

+ Bachelor's Degree in Computer Science, IT or Engineering, Business or applicable degree and a minimum of 3 years relevant experience

+ Associate's Degree in Computer Science, IT or Engineering, Business or applicable degree and a minimum of 5 years relevant experience

+ High School Diploma/GED and a minimum of 7 years relevant experience

Relevant Work Experience

+ Proven experience as a Product Owner or Business Analyst in Agile environments, required.

+ Strong backlog management, story writing, and prioritization skills, required.

+ Familiarity with a broad range of Infrastructure and application concepts (e.g. servers, networks, databases, application concepts etc, required.

+ Strong understanding of ITSM frameworks such as ITIL, required.

+ Demonstrated ability to manage and govern Service Catalog taxonomy and service portfolio, required.

+ Proven ability to work both independently and collaborating as part of a distributed team while demonstrating key traits of creativity, initiative, and flexibility, required.

+ Familiarity with ServiceNow platform capabilities, modules and best practices, required.

+ Strong skills and experience with MS Office suite: Word, Excel, PowerPoint, Visio and Project, required.

+ Excellent oral and written communication skills. Must be able to plan, organize and lead meetings. Must be able to translate functional to technical information. Must be able to develop documentation that will be consumed by users of diverse backgrounds and skills, required.

+ Must have excellent work ethics and integrity, along with the ability to work under pressure, manage expectations and conflicts effectively and not get overwhelmed by pressures on team, required.

+ Strong analytical and problem-solving skills, as well as excellent interpersonal skills with the ability to influence and drive change and manage expectations, required.

+ Formal training in Project Management/Business Analysis, preferred.

Skills and Abilities

+ Demonstrated analytical skills

+ Demonstrated problem solving skills

+ Strong written and verbal communication skills

+ Demonstrated customer service skills

+ Ability to build strong customer relationships

+ Effective leadership skills

Licenses and Certifications

+ Driver's License Required

Additional Physical Demands

+ The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

+ The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at [email protected]