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Required Education/Experience

+ High School Diploma/GED and 7 years Equivalent industry experience in development, use or management of business applications and LAN Support functions or

+ Bachelor's Degree in Computer Science, Engineering, Information Systems or equivalent technical field and 3 years Equivalent industry experience in development, use or management of business applications and LAN support functions. or

+ Master's Degree in Computer Science, Engineering, Information Systems or equivalent technical field and 2 years

Relevant Work Experience

+ Two years of experience working in a Windows operating System environment and troubleshooting handheld devices (Surface Pros or industry equivalent) and peripheral equipment (barcode scanners, iPhones), required.

+ Two years of experience as a Local Area network (LAN) administrator, help desk analyst, telecommunications analyst or equivalent role, required.

+ Two years of experience supporting software updates to computing devices (Surface Pros or industry equivalent), preferred.

+ Two years of experience investigating and resolving account or record discrepancies across accounting, billing or work management systems and/or processes, preferred.

Skills and Abilities

+ Strong written and verbal communication skills

+ Demonstrated analytical skills

+ Quickly troubleshoots and resolves problems

+ Demonstrates a high level of accuracy, even under pressure

+ Demonstrates excellent judgment and decision making skills

+ Performs work independently with minimal supervision

+ Seeks to acquire knowledge in area of specialty

+ Well organized, detail oriented and flexible to handle multiple assignments

+ Ability to simultaneously handle multiple priorities

+ Assumes personal responsibility for actions

+ Ability to build strong customer relationships

Licenses and Certifications

+ Driver's License Required

Physical Demands

+ Ability to push, pull, and lift up to 25 pounds

+ Sit or stand to answer a phone for the duration of the workday

+ Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

+ Possess manual dexterity and the ability to use hands for the duration of the workday

+ Ability to stoop, bend, reach, and kneel throughout the workday

+ Stand to use/operate office equipment for the duration of the workday

+ Ability to read small print and symbols

Additional Physical Demands

+ The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

+ Must be able and willing to work overtime and travel within the Company service territory as needed.

+ Must be able to periodically work with field organizations on job locations for testing and troubleshooting software/device issues

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at [email protected]