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Req #: 247770

Department: HOUSING & FOOD SERVICES (HFS)

Posting Date: 07/14/2025

Closing Info:

Closes On 07/27/2025

Salary: $5600 per month

Shift: First Shift

Notes:

As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. ( https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-contract-covered-exempt-20250130-a11y.pdf)

This recruitment may be used to fill 2 openings.

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

Housing & Food Services (HFS) has an outstanding opportunity for an Assistant Manager, UW Dining* to collaborate with the Unit Manager on daily management of District Market, a Dining Services operation located on the University campus.

*This posting will be used to hire 2 Assistant Manager positions at District Market Alder.

**RESPONSIBILITIES** Leadership

• Communicates HFS goals and objectives to the food service management team and ensure that these goals and objectives are clearly transmitted to all staff within the units and that decisions and actions are consistent with these priorities.

• Promotes and ensures a culture that focuses on the practice of excellent customer service.

• Collaborates with Unit Manager to ensure that goals and objectives are implemented.

• Maintains visibility and accessibility with customers, building managers and staff members (during meal period 90% on floor, 10% in office).

• Ensures that unit work complies with all contracts, policies and procedures applicable to the operation.

• Interviews and selects staff, and ensures staff are on-boarded to the work unit and attend required HFS and UW required training.

• Identifies and utilizes multiple venues for soliciting customer feedback and respond to complaints, questions and special requests.

• Monitors compliance with established marketing standards and promotions, and take corrective action when necessary.

• Effective presentation skills that demonstrate preparation, research and delivery that are scaled for small, large and diverse groups.

Operations and Customer Service

• Leads staff on unit operation policies and procedures.

• Schedules and monitors employee attendance in payroll/timekeeping systems to ensure accuracy and that unplanned overtime, absences and tardiness are minimized to meet production and customer service standards.

• Maintains quality control standards and measurement.

• Conducts in-service training as needed on unit safety, cash handling, food safety, food preparation and/or customer service.

• Develops and maintains an ongoing cleaning schedule of displays, freezers and prep and storage areas to ensure a consistent level of sanitation and cleanliness to meet health department standards.

• Identifies and corrects unsafe conditions, such as, poor equipment or work habits that might lead to an accident.

• Orders routine maintenance.

• Maintains security measures to prevent theft and vandalism.

• Prepares and submits required reports of production and service records.

• Utilizes the Online Accident Reporting System (OARS) for every work accident and injury; notifying appropriate authorities and personnel.

• Works with students and student groups in planning special events.

Supervision

• Supervises the work completed by direct reports, ensuring appropriate productivity and quality.

• Evaluates the work completed by direct reports and provide constructive feedback so as to support success.

• Provides guidance to direct reports on requirements and/or opportunities for learning and professional development.

• Engages when necessary in performance management of employees.

Other:

• Maintains proper controls over resources, including cash, inventory and labor, including separation of controls between purchasing, receiving and counting inventory.

• Monitors performance of products, services and programs and works collaboratively with vendors to make adjustments as necessary to meet established sales and service goals.

• Monitors and reviews reports, including financial statements, production records, staffing schedules and inquiries from the HFS Financial team.

• Reports on probable causes for budget variances or discrepancies and make adjustments.

• Participates in the development of the business plan, processes, procedures and budget in collaboration with Food Services leadership.

• Contributes to the identification and recommended strategies for introducing, promoting and evaluating new product lines.

• Oversees CBORD FSS functions performed as part of normal business operations, including purchasing, inventory, transfers and service menus. This position may be required to perform some tasks directly while reviewing or approving work delegated to staff.

• Ensures unit staff are properly trained on using CBORD FSS system by referring them to Dining Systems for training, as well as providing ongoing guidance and feedback.

• Uses CBORD FSS reporting functions to monitor unit performance by reviewing key metrics related to purchasing, inventory, menu mix and costing. Notify Dining Systems of suspected errors or issues.

IMPACT TO THE UNIVERSITY

Units offer convenience to campus community for sit-down dining, quick refreshments and grab-and-go meals.

POSITION COMPLEXITIES

While the position is not expected to work all hours of operation, scheduling is to occur in such a way that there is leadership available to staff and customers throughout the hours of operation. In addition, the position is required to be present and visible during special University or HFS events that may occur in the evening and/or weekend.

WORKING CONDITIONS

UW Dining operates seven days a week for breakfast, lunch and dinner. The position will have a regularly scheduled shift and will cover other shifts to establish and maintain an overall presence and to ensure appropriate supervision. Position will also work special events that occur weekends and evenings.

REPORTS TO

District Market Manager

MINIMUM REQUIREMENTS

• Bachelor’s degree in hospitality, business administration or related field.

• Minimum of one year of management experience in the food service industry.

• Excellent interpersonal, organizational, analytical, communication and problem-solving skills.

• Proficiency with Microsoft Office, including, Word, Excel, Outlook, PowerPoint and Project.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

DESIRED QUALIFICATIONS

• Experience in college or university food services.

• Operating and troubleshooting espresso beverages and equipment.

CONDITIONS OF EMPLOYMENT

• A satisfactory outcome from employment reference check and education verification.

• ServSafe Certification within three months of employment and maintenance of Certification thereafter.

Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. **Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.**

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.