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Community Support Coordinator & Case Manager

How to Apply

A cover letter is required for this position

Job Summary

The University of Michigan-Dearborn is a welcoming and industrious regional campus serving metro Detroit. We are uniquely situated as we serve a resilient and determined student body that is made up of 100% commuter students, 49% first-generation college students, and 44% Pell-eligible students. Given the make-up of the student body, our campus culture is particularly supportive and nurturing to ensure our students can achieve collegiate success.

In Dearborn Support we help students navigate critical life events when unexpected emergencies arise - such as illness/hospitalization, loss of a loved one, or housing insecurity. We also help meet students' basic needs through our Student Food Pantry, creating strategic partnerships with community service providers, and leveraging other campus and community resources.

Dearborn Support seeks a motivated Community Support Coordinator & Case Manager to serve as the primary contact for all Dearborn Support work and case management. The selected candidate will enhance the overall student experience by growing and improving the support and services offered and assisting with the triage of student needs.

Responsibilities*

Student Basic Needs Support

+ Contribute actively and collaboratively toward Dearborn Support's mission, goals, and priorities

+ Serve as Dearborn Support's primary point of contact, managing the student food pantry, technology rentals, and student support services

+ Support the life cycle of a student's critical life incident, including: triage of a situation; comprehension and coordination of needs; appropriate return to campus support; and regular and timely follow-up.

+ Provide a safe listening space in which to offer compassion, support, and guidance to students

+ Teach and coach students to develop and demonstrate problem-solving and self-advocacy skills

+ Facilitate notification to academic units and faculty on behalf of students about critical life event(s)

+ Seek out opportunities for collaboration and maintain working partnerships, both within and outside of the university administration ( i.e., partner with Financial Aid for the distribution of the Wolverine Emergency Support Fund)

+ Facilitate and manage partnerships with strategic community service providers based upon student needs, to offer services on campus for UM-Dearborn students

+ Establish and develop fundraising opportunities for the Student Food Pantry and other support resources

+ Monitor and advocate for the creation of campus policies to support student success after times of unexpected life circumstances

+ Closely work with the campus College and University Pantry Research Team

+ Supervise interns, student staff, leaders, and/or volunteers as appropriate

+ Develop effective assessment measures to understand the impact of Dearborn Support's work

+ Represent Dearborn Support at various community and/or university committees and task forces, promoting existing and new opportunities and/or policies

General Responsibilities

+ Create and establish learning outcomes for programs and initiatives

+ Incorporate restorative practices into programming and the overall campus and office culture

+ Contribute to an inclusive campus and community environment

+ Other duties as assigned by the supervisor

Required Qualifications*

+ A bachelor's degree is required (master's degree preferred) prior to the official start date in Social Work, Counseling, Higher Education/Student Affairs, or a related area

+ Strong interpersonal and communication skills

+ A self-starter with demonstrated initiative and follow-up skills

+ Ability to act independently and handle multiple tasks

+ Awareness of the developmental process experienced by college students

+ Ability to exercise sound judgment and handle confidential information with discretion according to the Family Education Rights and Privacy Act (FERPA)

+ Knowledge of/experience with data tracking, assessment, and evaluation

+ Ability to work periodic evenings and weekends

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

266015

Working Title

Community Support Coordinator & Case Manager

Job Title

Student Affairs Program Mgr

Work Location

Dearborn Campus

Dearborn, MI

Modes of Work

Hybrid

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

Dbn Student Life

Department

Dbn Dean of Students

Posting Begin/End Date

7/11/2025 - 7/25/2025

Salary

$46,000.00 - $48,000.00

Career Interest

Academic & Student Services