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Seasonal Location Customer Service
- Innovative Ag Services (Elma, IA)
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Primary Objective: To provide customer service and accurate accounting functions at the location for the benefit of IAS and its member owners. This is a year-round seasonal position; hours will fluctuate to accommodate in-season demands.
Major Accountabilities:
The following duties are typical for this job. These are not to be construed as exclusive or all
inclusive
+ Report to assigned workplace at time specified; report late arrivals or absences to supervisor
+ prior to start time
+ Conduct counter sales and process incoming calls in a friendly, courteous manner
+ Conduct weighing of grain and farm supply products; grading of incoming grain
+ Processing of daily location grain tickets
+ Entry of work orders on both feed and agronomy
+ Provide marketing assistance to grain customers
+ Communication of grain transactions and transportation needs
+ Complete daily edits of counter and feed invoicing
+ Complete billing of agronomy products and services from the location
+ Inventory control, physical count and accurate billing
+ Daily deposit of receivables
+ Processing bill of lading on feed and fertilizer receipts; keep perpetual inventory of fertilizer
+ products
+ Make set weekly customer communications by the preference of the farmer either via phone, text, or email to engage customers on product and service offerings across divisions, and track and document call engagement details for each call in the CRM platform as schedule allows.
+ Accept and carry out any other assigned tasks by Location Manager
Knowledge, Skills, Abilities:
+ Displays a high level of initiative, effort, and commitment towards completing assignments
+ efficiently
+ Ability to organize, deal with change effectively, and work on multiple tasks concurrently
+ Basic computer skills
+ Strong people skills, good phone etiquette, follows directions, meets deadlines
Physical Requirements/Environmental Adaptability
+ Requires static strength to occasionally lift, push, pull, or carry objects with a minimum weight
+ of 50 pounds. Also flexibility to bend
+ stretch, twist, or reach with your body, arms, and/or legs. Also trunk strength and ability to use
+ abdominal and lower back muscles to
+ support part of the body repeatedly or continuously over time. Some tasks involve repetitive motion
+ Agricultural Environment – Possible exposure to seasonal weather, outdoor conditions, and
+ agriculture products
+ Personal Protective Equipment may be required for some tasks
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