• Customer Service / Inside Sales

    Eastern Industrial Automation (Williston, VT)


    Eastern Industrial Automation is a well-established International Industrial Distributor of Mechanical, Automation, Pneumatic, Hydraulic products offering a broad offering of Engineering Services and System design solutions.

     

    We are currently seeking a Customer Service / Inside Sales Representative in Williston, Vermont. with strong customer service skills and the desire to be part of and collaborate with a hard-working team.

     

    Salary Range $55,000 - $65,000 based on experience plus uncapped commission potential after 90 days of employment.

     

    ESSENTIAL FUNCTIONS - The following list of essential job functions is not exhaustive and may be supplemented as necessary based on business needs.

     

    + Interact with customer via phone, email and in person; respond and provide solutions to customers promptly.

    + Provide customer support to include quotations, technical research, literature requests, manufacturer interaction, proposals, and contacting suppliers for information.

    + Track and escalate back orders and customer requirements to maximize fill rates and exceed customer expectations.

    + Provide technical feedback to meet customer requirements.

    + Collaborate with a large team of staff engineers to assist with project solutions to meet customer needs.

    + Interact with manufacturing partners and cultivate and sustain positive, professional relationships.

    + Visit customers when needed, including delivering needed supplies.

    + Be a collaborative team player by assisting with warehouse duties (receiving, stocking, packing, shipping, product delivery, etc.) when needed.

    SPECIFIC EDUCATION, JOB KNOWLEDGE, SKILL AND ABILITY

    + Solid work history.

    + High School Diploma Required. Additional training, certifications, education a plus.

    + At least 1 -2 years of Customer Service / Inside Sales experience in same or similar environment.

    + Valid driver’s license.

    + Knowledge of mechanical /electrical equipment and parts preferred – bearings, motors, gear boxes, pulleys, etc.

    + Willingness and ability to quickly learn our product line.

    + Strong computer skills – ERP, MS Office Products. Knowledge of One Drive a plus.

    + Excellent multi-tasking, organizational and communication skills.

    + Desire to work within a team with a cooperative and positive attitude.

    + Ability to lift 25 – 50 pounds.

     

    https://www.easternia.com/

     

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