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Overview

Position Summary:

The Director of Admissions performs managerial functions for ER, Inpatient and Outpatient Admissions areas by effective management of human and financial resources to achieve quality outcomes. The Director maintains continuity of around the clock registration and operations in conjunction with the hospital objectives, policies, and procedures. The Director is subject to varied hours and call-back as required by the Hospital.

In addition to the above, the Director supervises the training of personnel and registration functions of all other hospital admission areas to include: CA Center, Physician Therapy, Willowbrook, and Ambulance Services.

+ Assessment

E A. Assess competency of staff members, identifies areas of improvement and assists in the development of education opportunities

E B. Routinely inspects the division to insure the safety of patients, visitors, and personnel.

E C. Assesses the need for supplies and orders appropriately according to area needs.

E D. Assesses registration activities to provide indicators for continuous quality improvement.

+ Planning

E A. Plans and prepares appropriate time schedules for staff in order to complete necessary assignments in a timely and accurate manner.

E B. Plans for the effective use of staff available.

E C. Reviews periodically and revises job descriptions for personnel within units.

E D. Develops and coordinates orientation plans for staff within units.

E E. Plans and assists in the orientation of new personnel to the unit.

+ Implementation

E A. Facilitates positive relationships among staff supervised within the department and with other departments.

E B. Supervises work performance on a daily basis.

E C. Completes employee evaluations objectively and in a timely manner.

E D. Provides for employee counseling or in-service to ensure corrective actions in instances of deviations from standards and policies/procedures by employees supervised.

E E. Instructs personnel regarding hospital and division policies and procedures.

E F. Conducts monthly unit meetings using PI monitors and Report Cards or other pertinent sources for communication to all staff regarding issues and unit operational issues.

E G. Make decisions concerning hiring, transfer, or discharge of employees. Provides appropriate documentation in a timely manner.

E H. Performs other duties as assigned by the Director.

E I. Reviews financial/registration reports within units to identify problems requiring intervention.

+ Evaluation

E A. Supervises and evaluates work performance, adherence to hospital policies and staff development of staff.

E B. Counsels personnel and takes appropriate action regarding problems of a personal or professional nature which have an effect upon effective division operations.

E C. Reviews and evaluates department policies and procedures, and initiates development and revision processes.

+ Self Development

E A. Participates in activities designed to assist the hospital and departments of responsibility in improving services.

E B. Assumes responsibility for personal growth and development of management skills.

E C. Has knowledge of computer system failure and emergency plans, i.e., fire, disaster, bomb threat, etc.

+ Job Specifications

A. Education, Training, and Experience

N 1. Requires job specific experience, including supervisory experience.

E 2. High School Diploma required.

E 3. Associate’s Degree in Business Admin.or related field required.

E 4. Prefer Bachelor’s Degree in Business Administration or related field.

E 5. Must obtain NAHAAM Certification within 12 months of hire date.

B. Personal Traits

E 1. Performs work accurately. Organizes work, sets priorities, and accepts supervision.

E 2. Establishes and maintains good working relations with patients, family, visitors, personnel, medical staff, other departments, and outside agencies.

E 3. Adheres to policies regarding work schedules, attendance policy, dress code, and conduct.

E 4. Assumes responsibility for his/her own actions.

E 5. Functions effectively under stress.

E 6. Adapts to frequent change in daily workload.

E 7. Demonstrates empathy and compassion.

E 8. Delegates responsibility and follow up to assure appropriate action was taken.

E 9. Demonstrates consistent leadership ability.

C. Physical Requirements

E 1. Maintains good body mechanics when lifting.

E 2. Observes strict personal hygiene habits.

E 3. Finger and hand dexterity required to type, handle and manipulate equipment, instruments, records, etc.

E 4. Good physical and mental health.

E 5. Visual acuity to review admission screens

E 6. Verbal and auditory ability necessary for optimal communications with patients and professional personnel.

E 7. Work requires light physical exertion (up to 30 pounds) on an intermittent basis.

+ Job Relationships

E A. Workers Managed: Registration staff/techs, verification staff, and assigned supervisors in these areas. Supports admission functions in all other hospital admission areas to include: Ambulance, Physical Therapy, CA Center, and Willowbrook.

E B. Responsible to the Hospital Chief Financial Officer.

E C. Involvement with others: Works in close collaboration with Internal Audit, Nursing, and Business Office. Works in close cooperation with medical staff and other departments.

REQNUMBER: 33774