• Level 1 & Level 2 Desktop Technicians

    Royal Communications Consultants Inc (New York, NY)


    PLEASE READ JOB DESCRIPTION CAREFULLY AND THOROUGHLY

    L1 and L2 Desktop Technicians

     

    Shift: Monday through Friday: 8 am to 5 pm

     

    Initiative: Desktop Set Up for new building

    Job Description/ Responsibilities

    •    Install, configure, troubleshoot desktop and workstation equipment and software. including telephones, desktop/laptop computers Microsoft and Apple) and printers.

    •    Handle equipment installation and moves with little or no supervision.

    •    Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues.

    •    Basic knowledge of the organization's equipment and associated software and services.

    •    Work well under supervision.

    •    Training will be provided.

    Qualifications:

    •    Excellent communication skills.

    •    Strong troubleshooting and critical thinking skills.

    •    Positive and professional demeanor.

    Training:

    All technicians for this effort will be required to participant in a mandatory, in person, training session. This training session will occur before the project begins.

    SCOPE OF WORK for Level 2 Desktop Technician

    •    Install all the equipment that has been staged by the Level 1 Team.

    •    Work will have to be documented for what equipment was successfully installed and any errors that occur, within the provided SmartSheets link.

    SCOPE OF WORK for  Level 1 Desktop Technician

    •    Stage each desk with the necessary equipment.

    •    Standard desk includes two monitors, VDI, camera, and peripherals.

    •    There will be additional equipment for each trader desk.

    •    Work will have to be documented within provided SmartSheets link: what equipment has been staged at what desk.

     

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