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Regular or Temporary:

Regular

**Language Fluency:** English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Provide the perfect client experience to external clients (e.g. management companies, associations and homeowners) and internal business units. Work as a Client Services team member to ensure service standards are met for the client in a non-facing environment. Assist with general banking inquiries, processing of financial service requests and provide client problem resolution while adhering to Bank policies and procedures. Handle incoming and outgoing telephone calls and emails in a professional and courteous manner.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job.

Other duties may be performed, both major and minor, which are not mentioned below.

The Association Services Commercial Specialist I will be responsible for, but not limited to, the following:

- Processing a high volume of service requests according to ASD procedures and processes (e.g. open and close accounts, account maintenance, issue official checks, statement and lockbox research)

- Handling a high volume of incoming and outgoing calls, e-mails and faxes

- Acquiring a working knowledge of internal department applications to assist with client inquires

- Delivering excellent client service by responding to client inquiries and service requests in a reliable, responsive, empathetic and competent manner

- Professionally addressing client complaints, escalate to supervisor when needed while adhering to the Bank’s complaint monitoring process

- Enhancing personal and professional growth by developing an understanding of all area’s functions within Association Services.

- Participating in required/voluntary training, education, meetings and events

- Ensuring confidentiality of client information and mitigating risk by following Bank’s authentication process, Code of Ethics and other related policies

- Maintain ethical behavior at all times

Qualifications

_Required Qualifications:_

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

High School diploma or equivalent

One (1) year of client service experience

Ability to write and verbally communicate in a clear and concise manner

Detail-oriented with the ability to multi-task

Effective listening and problem-solving skills

Demonstrated proficiency in basic computer applications such as Microsoft Office, Word & Excel

Proven interpersonal relationship characteristics

_Preferred Qualifications:_

Banking Experience

Call Center Experience

Bilingual

**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._

EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)

Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)