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**Job Title:** Sr Analyst - Payment Processing

**Work Place Flexibility:** Hybrid

**Legal Entity:** Entergy Services, Inc.-ESI (OLD)

JOB SUMMARY/PURPOSE

This position is responsible for conducting complex data analysis, identifying/ implementing solutions, and providing recommendations to various cross-functional groups on technology projects, operational procedures/policies and customer related issues that impact the corporation. Participate in system and/or process improvement initiatives, as well as plan, conduct and provide oversight of analysis for the functional area. Individuals will touch a wide variety of data associated with the timeliness and accuracy of customer billing, payment processing and credit & collections functions. A person in this role may be required to stand in for their manager and/or supervisor.

JOB DUTIES/RESPONSIBILITIES

+ Requirement Gathering and Analysis: Collaborate with stakeholders to understand business objectives, processes, and requirements related to payment channel improvements/deployment. Conduct comprehensive analysis to translate business needs into clear, concise, and actionable business requirements (product features, business rules, data sources, formulas). Summarize and organize complex information arising from multiple business planning sessions, ensuring the information accurately reflects the discussion and decisions that occurred during the sessions.

+ Technology Integration: Work closely with the IT & cross-functional business teams to ensure a seamless integration of payment technologies into existing business processes. Provide expertise in identifying opportunities for business process improvements and payment experience enhancements. Analyze large datasets to extract meaningful insights and support data-driven decision-making processes. Collaborate with data scientists to develop and refine reporting & data analysis based on business requirements. Participate in testing activities and assist in the resolution of identified issues.

+ Vendor Management: Monitor and document vendor performance and enforce service level agreements. Actively participate in meetings with vendors to monitor payment channel performance and quality of customer experience. Provide input on vendor contracts, performance, and vendor selection to leadership.

+ Data Management and Security: Expertise in handling sensitive customer payment and operational data in compliance with industry regulations. Understanding data governance principles and ensuring the secure and ethical use of data in payment channels and business applications.

+ Change Management Support: Support Business Change Management with product demonstrations, communications materials, job aids, and help track user adoption on a regular frequency.

+ Collaboration: Interact with department management and leadership throughout the organization to identify issues that warrant future projects.

+ Reporting: Analyze complex operational data and information and provide reports, forecasting/trend analysis and recommendations to appropriate work groups.

+ Process Optimization: Implement and identify areas of opportunity to improve reports, analytical tools, and self-service capabilities in collaboration with other departments to drive efficiency and support operational decision-making.

+ Leadership: Mentor junior analysts on various tasks, such as time and/or project management, data analyses, identifying process improvements and other related areas. Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.

MINIMUM REQUIREMENTS

Minimum education required of the position

Bachelor's Degree in a technical or business related field required or equivalent work experience. Desired: Master's Degree.

Minimum experience required of the position

At least 5-7+ years of relevant professional experience, with degree; OR in lieu of degree, minimum 10+ years of relevant professional experience

Minimum knowledge, skills, and abilities required of the position

+ High degree of proficiency of Microsoft Office: Word, Excel, and PowerPoint

+ Proficient in data visualization tools: Power BI, SASS, and/or Tableau.

+ Advanced analytical and critical thinking skills with experience in leading multiple levels of projects and/or assignments

+ Strong verbal and written communication skills (must be able to communicate with all levels)

+ Exceptional presentations and reporting skills (suitable for use with executives, regulators, and key constituents outside of the Company)

+ Must be adept to learning Entergy's customer service/accounting systems

+ Strong adaptability and capacity to work in a fast-paced environment

+ In-depth understanding of organizational data flow and its use in management decision-making

Any certificates, licenses, etc., required for the position

None

WORKING CONDITIONS

Office environment with minimal physical requirements. As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. Potential for after-hours and weekend work.

Primary Location:** **Louisiana** **-** **Hammond Louisiana : Hammond

Job Function** **:** **Professional

FLSA Status** **:** **Professional

Relocation Option:

Union description/code** **:** **NON BARGAINING UNIT

Number of Openings** **:** **1

Req ID:** **119588

Travel Percentage** **:** **Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en\_US) to view the EEO page, or see statements below.

**EEO Statement:** The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

**Accessibility:** Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click **here ([email protected]?subject=Accessibility)** and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

**Additional Responsibilities:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

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