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Additional Information

**Job Number** 25115618

**Job Category** Rooms & Guest Services Operations

**Location** Visalia Marriott at the Convention Center, 300 South Court, Visalia, California, United States, 93291VIEW ON MAP (https://www.google.com/maps?q=Visalia%20Marriott%20at%20the%20Convention%20Center%2C%20300%20South%20Court%2C%20Visalia%2C%20California%2C%20United%20States%2C%2093291)

**Schedule** Full Time

**Located Remotely?** N

**Position Type** Management

**Additional Information:** This hotel is owned and operated by an independent franchisee, Welcome Group, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

At Welcome Group, we don’t just welcome guests — we welcome you to build your career with purpose, pride, and possibility. As a Marriott franchise, we offer the best of both worlds: world-class hospitality paired with hands-on leadership and a close-knit team.

This position is offered by an independently owned and operated Marriott franchise.

Grow with a Global Brand. Lead with Owning the Welcome.

At Visalia Marriott at the Convention Center, a proud franchise partner of Marriott International, we are guided by the spirit of Marriott hospitality while embracing the unique character of our local community. We are seeking an enthusiastic and experienced Front Desk Manager to lead our front office team with professionalism, warmth, and a commitment to service excellence.

This is your opportunity to combine the strength of a global brand with the personal connections of a local hotel team — and make a meaningful impact every day.

What You’ll Be Responsible For:

• Lead, train, and motivate front desk associates to ensure exceptional guest experiences

• Oversee daily operations of the front desk, including check-ins, check-outs, guest requests, and issue resolution

• Uphold Marriott brand standards in every aspect of guest service and presentation

• Manage guest concerns with empathy and efficiency, ensuring satisfaction and loyalty

• Maintain accuracy of reservations, room inventory, and billing processes

• Partner with other departments (Housekeeping, Engineering, Sales) to deliver seamless service

• Monitor and drive key performance indicators, including guest satisfaction scores and service recovery trends

• Ensure compliance with Marriott policies and franchise operating procedures

Who You Are:

• A natural leader with excellent communication and interpersonal skills

• Guest-focused and service-oriented with a positive attitude

• Calm under pressure and skilled in conflict resolution

• Detail-driven and organized with strong problem-solving abilities

• Tech-savvy and comfortable using hotel management systems (FSPMS experience preferred)

What We’re Looking For:

• 2+ years of front office or supervisory hotel experience (Marriott experience preferred)

• Strong leadership and people-management skills

• Proficiency FSPMS and Marriott systems a plus

• Excellent communication, conflict-resolution, and multitasking skills

• Ability to work flexible shifts including weekends, evenings, and holidays

• Passion for hospitality and a heart for service

The annual salary range is $69,000 to $75,000.

Competitive compensation with potential performance-based incentives

• Health, dental, vision and life insurance options

• Paid time off and holiday pay

• Marriott Explore Travel Discounts for you and your friends & family

• Opportunities for professional growth within our hotel and the wider Marriott network

• A supportive team culture that values your ideas and contributions

The salary range for this position is $69,000 to $75,000 annually.

_This company is an equal opportunity employer._

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