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Position Summary

The Clinical Dental Equipment Specialist participates in the maintenance and repairs of dental equipment by coordinating between internal departments and external vendors to ensure the work gets done efficiently, expediently, and correctly. This position also acts, to a limited degree, as an in-house dental equipment specialist that can provide knowledge and advice on the cost, functionality, and reliability of different pieces of equipment through their own knowledge and understanding, and by leveraging vendors and other subject matter experts.

Essential Position Functions

+ Facilitate dental equipment service and repairs in up to 48 dental clinics, by acting as a liaison between the clinics and the Facilities department

+ Monitor and follow up on repair status, ensuring timely completion and minimal disruption to clinical operations

+ Serve as the primary point of contact between clinical teams and service vendors

+ Regularly review vendor performance and escalate service delays or failures as needed

+ Collaborate with dental teams to gather feedback on equipment performance and suitability

+ Participate in product evaluations and pilot programs, incorporating clinician insights

+ Applies clinical expertise gained through hands-on experience as a dental assistant to evaluate and compare new and existing equipment, including cost, warranty, and maintenance considerations, ensuring selections meet the practical needs of a clinical setting.

+ Support quarterly Equipment Committee meetings, including agenda preparation and reporting on key trends

+ Assist in creating clinical training documents and video tutorials for equipment usage

+ Maintain internal documentation and resources on the company intranet and Connect WD Services page

+ Communicate changes in equipment availability, lead times, and pricing updates to clinical teams

+ Contribute to and maintain an inventory log that includes equipment age, usage cycles, service history, and projected end-of-life

+ Use inventory data to support annual budgeting and capital planning efforts

+ Work closely with accounting to manage dental equipment fixed assets and asset transfers

+ Participate in bi-weekly meetings with vendor/service provider for dental equipment repairs

+ Assist Dental Equipment Coordinator as needed, which may include managing the WD Services Inbox, updating monthly calendars and repairs logs, tracking requests and repair status and purchase order preparation

Education & Experience

+ High School diploma or GED

+ 2-3 years of clinical experience required in a dental clinic setting working as a dental assistant.

+ Strong working knowledge of dental equipment functionality and clinical workflows.

+ Experience with vendor coordination, purchasing systems, and service management preferred.

+ Proficient with CMMS (Computerized Maintenance Management Systems) and Excel preferred.

Licenses, Certificates & Registrations

+ Credentials to function as a Dental Assistant per state requirements required

Expected hourly range for this position depending on experience:

$28—$33 USD

Compensation

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to education, job-related knowledge/skills, experience, geographical location, and internal equity.

This position is also eligible for incentive pay in accordance with the terms of the Company’s plan.

Company Benefits

Willamette Dental offers the following benefits for this position, subject to applicable eligibility requirements: medical, dental and vision insurance, tuition reimbursement, flexible spending accounts, 401(k) retirement plan with 5% match, accidental death and dismemberment insurance, life insurance, voluntary disability insurance, commuter benefits, two complimentary pairs of Fig scrubs (clinical roles), and employee assistance program.

Paid Time Off (PTO): Eligible employees will accrue a minimum of 120 PTO hours per employment year in addition to seven paid holidays annually. The Company’s PTO program combines vacation and sick leave, which is more generous than Washington State’s Sick Leave Law.

Physical Requirements

The work is primarily performed while sitting and/or standing, but will require occasional walking, bending, stooping and carrying light items such as papers, books, or other supplies. The incumbent uses a computer and other standard office equipment to complete tasks.

Willamette Dental is an equal opportunity employer.

We provide equal employment opportunities to all employees and applicants for employment without regard to an individual’s race (including physical characteristics historically associated with race), religion, color, age, sex (including pregnancy), national origin, veteran status, disability, marital status, genetic information, sexual orientation, gender identity, pregnancy-related condition, or any other classification protected by applicable federal, state or local laws.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company.

This position may be exposed to PHI in the course of his/her duties, and will handle protected information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).