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Working Title: Minnesota Health Care Program System and User Support Specialist/Analyst

Job Class: Human Services Program Specialist 2 / Human Services Program Representative 1

Agency: Human Services Dept

+ **Job ID** : 87539

+ **Location** : St. Paul

+ **Telework Eligible** : Yes

+ **Full/Part Time** : Full-Time

+ **Regular/Temporary** : Unlimited

+ **Who May Apply** : Open to all qualified job seekers

+ **Date Posted** : 07/15/2025

+ **Closing Date** : 07/28/2025

+ **Hiring Agency/Seniority Unit** : Human Services Dept / MAPE DHS Central Office

+ **Division/Unit** : Health Care Administration / Eligibility and Operations

+ **Work Shift/Work Hours** : Day Shift / Varies

+ **Days of Work** : Monday - Friday

+ **Travel Required** : No

+ **Salary Range:** $26.04 - $37.98 / hourly; $54,371 - $79,302 / annually

+ **Classified Status** : Classified

+ **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE

+ **FLSA Status** : Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

This position is part of a team of System Support Agents, which provide technical support, problem resolution, and instruction for MHCP systems to Minnesota Health Care Processing Entities (MHCPE), DHS staff, and other stakeholders.

Responsibilities include:

+ Provide critical support, assistance, and instructions to MHCP system users about identified MHCP system problems.

+ Act as the expert contact for MHCP system users and other stakeholders to resolve or appropriately escalate MHCP system problems by responding to calls, tickets, emails, and other communication.

+ Perform complex, in-depth analysis and diagnosis and implement approved solutions for MHCP user system defects, procedures, work arounds, and policy applications.

+ Act on a variety of requests received from MHCP workers, MNIT BAs, FOD staff, and other stakeholders related to MHCP financials.

+ Act as an expert for MHCP computer systems to perform formal preproduction system testing and participate in projects.

+ Other duties as assigned.

Minnesota Health Care Programs (MHCP). MHCP encompasses a wide array of programs such as Medical Assistance (MA), including MA for Long Term Care (LTC), MA for Families and Adults without Children, MA for Breast and Cervical Cancer, etc.; MinnesotaCare; Advance Premium Tax Credit (APTC) and Qualified Health Plans (QHP); Minnesota Family Planning Program (MFPP); Hospital Presumptive Eligibility (HPE); Deferred Action for Childhood Arrivals (DACA); and Medicare Saving Programs, etc.

*** This announcement is being posted at dual levels. Only one level will be filled and the level at which the position will be filled will be determined by the selected candidate's qualifications.

Minimum Qualifications

Minimum Qualifications for Human Services Program Representative 1:

Two (2) years of health care program eligibility with advance experience as a team lead or system support specialist

OR

Four (4) years of health care program eligibility experience.

_*** Bachelor’s degree or higher in health care administration, business administration or related field may substitute for one (1) year of experience_

_ADDITIONALLY:_

_***Experience must demonstrate:_

+ _Experience with policy and the federal and state laws and regulations governing Minnesota Health Care Programs and policies, clientele, application processes, eligibility criteria and enrollment operations._

+ _Experience researching, analyzing information and solving problems in order to make independent decisions_

+ _Working in eligibility and financial technology systems (such as METS, MAXIS, MMIS)_

Minimum Qualifications for Human Services Program Specialist 2:

Three (3) years of health care program eligibility experience.

+ Experience with eligibility and financial technology systems (such as METS, MAXIS, MMIS)

+ Experience reading, interpreting and implementing policies and procedures.

_*** Bachelor’s degree or higher in health care administration, business administration or related field may substitute for one (1) year of experience***_

Preferred Qualifications

+ Ability to communicate clearly in writing and orally; to present complex information to users in a comprehensive style; and to translate technical and system information for non-technical customer

+ Experience working with the Minnesota Eligibility Technology System (METS)

+ Experience working with MMIS

+ Experience working with MAXIS

+ Experience with system procedure manuals (such as ONEsource, MMIS user manual, etc)

+ Experience handling multiple priorities in an efficient and effective manner.

+ Experience monitoring and analyzing complex data.

+ Demonstrated ability to work in a team setting

+ Demonstrated dependability and ability to meet deadlines

+ Proven customer service skills

+ Variety of experiences working effectively with others from different backgrounds and cultures

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.