• Desktop and IT Support Technician

    nFocus Solutions (Leavenworth, KS)


    Role Summary

    We’re seeking  a  Desktop and IT support technician  to work on site as part of a team to maintain IT assets for a large organization on Fort Leavenworth. This role will be responsible for performing this effort on site reporting directly to Army customer and local Program Manager.

    Responsibilities

    + Maintain desktop IT software, hardware, peripherals and infrastructure for large military and civilian organization on Government network

    + Operate, support, and maintain phone and video teleconference equipment

    + Monitor systems to ensure compliance with Army policies and procedures

    + Assist users in troubleshooting various hardware and software issues.

    + Prepare weekly and monthly planning and status reports

    Required Experience

    + One (1) year of IT infrastructure operation and maintenance

    + One (1) year of desktop administration managing images, security patches, backup/recovery, account access, software installation and troubleshooting

    Preferred Experience

    + Experience operating and support video teleconferencing equipment

    + Experience managing IT desktop equipment on Army networks with direct interface with the Network Enterprise Center (NEC).

     

    Education / Certificaitons

     

    + REQUIRED: Information Assurance Technical Level II per DoD 8570.01-M. The applicable Computing Environment (CE) or Operating System (OS) is required (Windows 7/10 or higher)

    + Security+ Certification

    + Preferred: Bachelor’s Degree in a technical or IT discipline (or equivalent experience)

    Other Qualifications

    + Must be US Citizen

    + Possess clear and precise oral and written communication skills

    + Ability to work independently and as part of a team

    + Able to meet requirements to work on a military installation, including having a valid state driver's license and automobile insurance

    + Be self-motivated with the ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes

    + Demonstrate high standards of quality and accuracy

    + Be in attendance and punctual as scheduled

    + Be completely functional in MS Word, Excel, and PowerPoint

    + Candidate must be able to travel as required

     

    Perks & Benefits

     

    We offer a competitive benefits and compensation package including paid time off, paid holidays, medical, dental, vision, long-term disability, voluntary life insurance, legal benefits, identity theft protection, health savings account, education reimbursement, learning and development reimbursement, company-paid basic life insurance, company-paid short-term disability, and a 401(k) plan with a company match.

     

    About nFocus Solutions

     

    nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services, and technologies that nonprofit organizations, communities, first responders and government agencies rely on to deliver services to the public at large. Our high-quality data management and analysis software enable our clients to achieve clear, well-defined results that change the world.

     

    Powered by JazzHR