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Job Title

Client Technologies Analyst I

Agency

Texas A&M University

Department

Technology Services - Strategic Alliances & Partners

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

What We Want

The Client Technologies Analyst I, under general supervision, performs routine client technology support functions to ensure the effective operation of hardware, software, and network systems. Key responsibilities include installing, upgrading, and configuring hardware and software, as well as assisting in the design and implementation of server systems and network file servers. The role involves troubleshooting and repairing hardware and software issues, providing Tier I support, and assisting with Tier II support when necessary. The Analyst also supports Athletics events outside regular hours, including nights, weekends, and holidays. Additional duties include monitoring system security, supporting data protection and recovery, and ensuring compliance with NCAA, Conference, and University regulations. The position contributes to evaluating new technologies, participating in training and professional development, and documenting support procedures and progress. This role plays a vital part in maintaining the technological infrastructure and supporting the mission of the Athletics Department.

Salary: $45,000

What You Need to Know

Qualifications

+ Bachelor’s degree or equivalent combination of education and experience + 4 months of student worker and/or customer service experience

Preferred Qualifications:

+ Knowledge of installing and managing both MacOS and Windows desktops in an Active Directory environment.

+ Two years’ experience in a higher education environment.

+ CompTIA A+ certified.

+ Ability to multitask and work cooperatively others.

+ Knowledge of word processing and spreadsheet applications.

+ Knowledge of advanced analysis, troubleshooting, problem-solving, client relations skills, requirement assessment and analysis, project management methodology, context and interrelationships, and proficiency of the Information Technology Interface Library (ITIL).

+ Excellent written communication, analytical, interpersonal, and organizational skills.

Work Conditions

+ This position requires regular travel between multiple buildings across campus and the ability to work in various environmental conditions. The successful candidate must also be available to support Athletics events, which includes working evenings, weekends, and holidays as needed

What to do

Apply !

A cover letter and resume will assist in the review of your application materials.  You can upload them during the application process at CV/Resume.

Why Texas A&M University?

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as: sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. In addition, you have access to many benefits and perks, such as:

+ Health (https://www.tamus.edu/business/benefits-administration/medical/) , dental (https://www.tamus.edu/business/benefits-administration/dental/) , vision (https://www.tamus.edu/business/benefits-administration/vision-insurance/) , life and long-term disability insurance (https://www.tamus.edu/business/benefits-administration/life-add/) with Texas A&M contributing to employee health and basic life premiums

+ 12-15 days (https://employees.tamu.edu/employee-relations/leave/index.html) of annual paid holidays

+ Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/sick.html)  and at least eight hours of paid vacation each (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html) month

+ Automatic enrollment in the Teacher Retirement System of Texas

+ Health and Wellness: Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/)

+ Professional Development: All employees have access to free LinkedIn Learning (https://linkedinlearning.tamu.edu/) training, webinars, and limited financial support to attend conferences, workshops, and more

+ Employee Tuition Assistance (https://livingwell.tamu.edu/employee-tuition-assistance/) and Educational Release time (https://employees.tamu.edu/employee-relations/leave/paid/educational.html) for completing a degree while a Texas A&M employee

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.