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Job Summary:    Customer Service Representative, Tax Collection, will be responsible for taxpayer calls and office walk-ins regarding inquiries about their accounts and/or taxes being collected.  Assist with other tasks to support the team, other business units, perform outbound calls, continue training, and increase professional development as required.

Primary Responsibilities:

+ Customer service provided in person or via the phone

+ Utilize knowledge of tax types collected by Keystone

+ Utilize knowledge of municipalities and school districts for which Keystone collects taxes

+ Ability to modify address changes and create new accounts in Keystone applications

+ Process payments for multiple tax types

+ Ability to sufficiently memo the Keystone taxpayer service applications

+ Expand job knowledge and develop expertise to progress forward in job development

+ Office Key holder

+ End of day delivery drop offs

Secondary Responsibilities:

+ Demonstrated ability to listen and retain knowledge

+ Ability to accurately and attentively complete detailed tasks

+ Keep  up to date regarding changes in daily responsibilities or job processes

Job Qualifications:

Education, Experience, and Certifications

+ High school graduate or have an equivalency certificate (GED)

+ Associate’s or bachelor’s degree in related business major is a plus

+ Previous customer service call center experience is preferred

Knowledge, Skills, and Abilities

+ Bi-lingual in Spanish a plus

+ Moderate computer skills

+ Moderate level research

+ Problem-solving/Reasoning

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