• Senior Customer Service Representative

    Robert Half Office Team (Houston, TX)


    Description

    We are looking for an experienced Senior Customer Service Representative to join our team in Houston, Texas. The Senior Customer Service Representative is a long-term contract position where you will play a vital role in ensuring smooth and efficient patient interactions. The Senior Customer Service Representative will excel in providing exceptional service while maintaining a detail-oriented approach and attention to detail.

    Responsibilities:

    • Assist patients with inquiries and concerns in a friendly and detail-oriented manner.

    • Handle check-in and check-out processes, including registration and cashiering duties.

    • Maintain an organized and tidy workspace to ensure efficiency and a detail-oriented approach.

    • Process payments and handle cash transactions accurately and securely.

    • Uphold courteous communication standards when interacting with patients and team members.

    • Support ambulatory services by ensuring smooth operations and patient satisfaction.

    • Collaborate with offshore teams to align service delivery and enhance overall operations.

    • Utilize TRICARE and NIS systems effectively to manage patient information and streamline processes.

    Requirements

    Required Qualifications:

    High School Diploma or GED from an accredited institution

     

    Minimum 1 year of direct, face-to-face customer service experience

     

    Minimum 1 year of cash handling or collections experience

     

    At least 6 months in a customer-facing role in a medical office, healthcare setting, or service-related industry

     

    Proficiency with Windows-based software (Word, Excel)

     

    Excellent verbal and written communication skills Ability to maintain confidentiality of sensitive patient information

    Desired Qualifications:

    Knowledge of insurance plans including HMO, PPO, EPO, and Medicare Advantage

     

    Experience with EMR systems, particularly Epic Bilingual – English/Spanish

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .