"Alerted.org

Description

A Hospital in Los Angeles with a growing revenue cycle department is in the need of a Patient Account Rep the team in Los Angeles, California. The Patient Account Rep will play a critical role in ensuring the efficient processing of cash receipts, resolving medical billing discrepancies, and providing support across various revenue cycle functions. This opportunity is ideal for candidates who thrive in a fast-paced healthcare environment and are committed to delivering high-quality financial services. The ideal person for this role must have a background either medical billing, medical collection or payment posting.

Responsibilities:

• Process cash receipts from automated and manual payers, ensuring accuracy in posting, batch balancing, and reconciliation.

• Review EOB’s and identify issues or discrepancies

• Investigate and resolve issues related to unposted or unapplied cash, escalating complex cases to supervisors when necessary.

• Review and address correspondences related to refunds and recoupments, including issuing refund requests or disputing claims with payers.

• Evaluate credit balances and ensure timely issuance of refunds to the appropriate payers.

• Collaborate with finance and other revenue cycle departments to improve cash posting and reconciliation processes.

• Update payer information and resubmit claims to ensure proper billing practices.

• Perform cross-trained duties such as charge entry, insurance eligibility verification, and resolving billing edits.

• Address patient inquiries and resolve self-pay credit balances while maintaining high levels of customer service.

• Participate in special projects such as compliance audits, payer initiatives, and billing for unique services like LOAs or embassy cases.

• Serve as a backup for the Revenue Cycle Support Service Clerk and assist with other duties as assigned by management.

Requirements • Proficiency in accounting software systems and computerized billing processes.

• Experience with EHR systems, including Epic Software.

• Knowledge of financial functions such as accounts payable (AP) and accounts receivable (AR).

• Strong ability to analyze and resolve billing and payment discrepancies.

• Familiarity with insurance verification processes and eligibility requirements.

• Excellent communication skills for handling inbound calls and resolving patient concerns.

• Ability to meet productivity and quality standards consistently.

• Prior experience in a healthcare or revenue cycle environment is highly desirable.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .