• Call Center Customer Service

    Brothers Plumbing And Heating Inc (Denver, CO)


    Customer Service Representative (In-Office) – Join Our Team at Brothers Plumbing & Heating!

     

    • Location: Denver, CO (On-Site) 🕒 Schedule: Full-Time | Weekdays, Evenings & Weekends (Rotating) 💰 Compensation: Hourly + Monthly Bonus Opportunities

     

    Are you a self-starter who thrives in a fast-paced, team-focused environment? Do you enjoy helping people, solving problems, and being the voice of a trusted brand? If so, Brothers Plumbing & Heating wants YOU on our team as a Customer Service Representative!

     

    We’re not just answering phones—we’re making a difference in people’s homes and lives every day. As the first voice our customers hear, you'll be a key part of our mission to deliver exceptional service with professionalism and heart.

    What You'll Do:

    + Be the friendly and professional first point of contact for our customers

    + Answer inbound calls and assist with scheduling service appointments

    + Understand customer concerns and confidently explain services, fees, and options

    + Accurately enter customer information into our systems

    + Support our team with basic clerical duties, invoicing, and prep work

    + Collaborate with dispatch and field teams to deliver seamless service

    + Represent the company’s values and culture with every interaction

    Qualifications

    What We’re Looking For:

    + Strong communication skills with a customer-first mindset

    + A self-motivated and organized team player

    + Previous experience in customer service (dispatching is a bonus but not required)

    + Comfortable with computers and basic Windows applications

    + High school diploma or equivalent

    + Willingness to work a flexible schedule including some evenings, weekends, and holidays

    What We Offer:

    + Hourly pay + monthly incentive bonuses

    + Paid time off (PTO) and paid holidays

    + Supportive training and growth opportunities

    + A vibrant, people-first work environment

    + Be part of a well-respected, locally owned company with a 40+ year legacy

     

    At Brothers Plumbing & Heating, we believe in empowering our team and celebrating wins together. If you’re ready to bring energy, empathy, and excellence to every call, apply now and let’s build something great together!