• Technical Support Analyst

    CAI (Annapolis, MD)


    Job ID Number

    R5741

    Employment Type

     

    Full time

     

    Worksite Flexibility

     

    Hybrid

    Job Summary

    As a Technical Support Analyst, you will assist our client with a long-term IT project.

    Job Description

    We are seeking a highly skilled and experienced **Technical Support Analyst** to join our IT team. This position will be **full-time, on-site, and is a contract position,** renewed annually.

    What You'll Do

    + Offer 2nd tier technical support for the OIT Help Desk within the Public Safety team, including Police, Fire, Sheriff, and Detention departments

    + Work directly with end users to troubleshoot and resolve technical problems and deploy new computer equipment and technologies

    + Install and configure hardware and software, diagnose issues for desktops, laptops, tablets, and peripheral devices, and resolve help desk tickets

    + Assist in creating and maintaining documentation for standard procedures related to PC setup, installation, and problem diagnosis

    + Track and monitor PC problems to ensure timely resolution, review logs, and advise, train, and assist users on optimal equipment use

    + Communicate effectively in verbal and written forms and interact with technical and non-technical staff across County departments

    + Perform physical tasks such as bending, lifting, moving boxes, walking, standing, and possibly operating a vehicle for equipment delivery. Work may include evening/night shifts, weekends, and overtime.

    + Use and interpret technical manuals to deploy new technology and test software, applying quality assurance and IT security practices

     

    What You'll Need

    Required:

    + Possess and maintain a valid DL and car insurance

    + Two years of coursework with an AA certificate in electronic data processing from an accredited college, supplemented by courses in computer system administration or a related field

    + At least two (2) years of experience in technical support and maintenance of computer systems, including configuration and troubleshooting of hardware and software

    + Knowledge of computer science principles and practices, relational database systems, structured design and programming, data communications, quality assurance, IT security, and knowledge-based systems

    + Familiarity with a variety of office automation systems and skill in developing operational documentation for production applications

    + Proficiency in using spreadsheets, word processing, graphics, communications, and database management systems, and in integrating data between diverse systems

    + Ability to use sound judgment to modify, adapt, or deviate from guidelines, work independently, and follow standard operating procedures and departmental policies

    Physical Demands

    + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

    + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

    + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

     

    The pay range for this position is $23.00- $26.50 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law.​

     

    Reasonable Accommodation Statement

     

    If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

     

    Equal Employment Opportunity Policy Statement

     

    CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.