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BMW of McKinney

Hendrick Automotive Group is seeking a BMW SERVICE ADVISOR with experience in guiding customers through the maintenance and repair process. An ideal candidate should have knowledge in the automotive retail industry (preferably in a dealership) to advise customers on vehicle maintenance, recommend warranty protections and potential cost savings, schedule service appointments, and provide accurate repair estimates for labor/parts.

Job Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.

Essential Duties and Responsibilities:

+ Works with customer and technician to identify required maintenance.

+ Advises customers on necessary and recommended services.

+ Offers additional services and repairs to customers.

+ Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.

+ Estimates cost of mechanical, electrical, or other repairs.

+ Enters itemized estimate on service order and explains estimate to customer.

+ Schedules appointments with customer.

+ Meets dealership’s standards for repair and order production.

+ Maintains CSI at or above Company standards

+ Maintains an organized, clean and safe work area

+ Participates in required training

+ Records all hours worked accurately in company timekeeping system

+ Follows Safeguards rules and regulations.

+ Demonstrates the Company’s Core Values

+ Complies with Company policies and procedures

+ Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

+ Other duties as assigned

Job Qualifications:

+ Valid Driver's License.

+ College Degree, High School Diploma or equivalent.

+ 3 years of Service Advisor experience (BMW or similar dealership).

+ Working knowledge of the mechanical operations of vehicles.

+ Excellent interpersonal, customer service, and organizational skills.

Benefits:

Our primary focus is to help our teammates accomplish the goals they have set for themselves, their jobs and their families. It's the Hendrick Advantage. Taking care of our employees helps us better care for our customers. We offer NO COST Employee Healthcare Benefits, 100% Paid Training, and Team Culture like no other.

+ Rewarding performance based pay plans and bonuses

+ The Best Dealership Facilities in the Area

+ Service Advisor Onboarding Program

+ College Scholarship Program

+ 401(k) with Company Match

+ Largest privately owned auto group in the country, GREAT career growth potential

+ Paid Medical - NO COST Employee Healthcare and Prescription Plan

+ Generous paid time off/vacation and sick days

+ Basic Life Insurance

+ NO COST Employee Assistance Program

+ 100% Paid Training

+ Comprehensive employee recognition/rewards programs

+ Hendrick Automotive Group is a back-to-back winner of Automotive News's Best Dealerships to Work For Award

+ Successful Team approach with Doing Business the Right Way Focus

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf.