• Member Services Specialist

    Adecco US, Inc. (Cumberland, RI)


    **Adecco is assisting a local client recruiting for Member Services Representative opportunities.** This is an excellent opportunity to join a winning culture and get your foot in the door with a company that prioritizes wellness, member satisfaction, and continuous improvement. If **Member Services Representative** sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

    Responsibilities for a Member Services Representative include but are not limited to:** ** 

    + Educating members on company-sponsored health and wellness incentives and assisting them in tracking and reporting their progress

    + Handling inbound and outbound calls to assist members with account issues, including password resets, portal navigation, and mobile app support

    + Responding to questions regarding health notices, incentive redemption, and program eligibility

    + Documenting all member and provider communications in an accurate and timely manner while providing a positive, values-based member experience

    Candidates for Member Services Representative must meet the following requirements to be considered:** ** 

    + Minimum of 2 years’ experience in a customer service call center environment, with experience managing both inbound and outbound queues; promotion of wellness programs or telephonic sales is a plus

    + Strong keyboarding skills – minimum 45 WPM with 95% accuracy

    + Proficient in Microsoft 365 tools including Outlook, Teams, and OneDrive

    + Must have a direct internet connection using an Ethernet cord for reliable work-from-home performance

     

    What’s in this Member Services Representative position for you?

     

    + Pay: $17.46/hr

    + Shift: Full-time; schedule between 8:00 AM – 6:30 PM Eastern Time

    + Weekly paycheck

    + Dedicated Onboarding Specialist & Recruiter

    + Access to Adecco’s Aspire Academy with thousands of free upskilling courses

     

    This **Member Services Representative** position is being recruited for by one of our Centralized Delivery Team and not your local branch. For instant consideration for this position and other opportunities with Adecco in Remote, USA, apply today!

     

    **Pay Details:** $17.46 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance