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Senior Language Network Specialist

**Primary Function:** The Senior Language Network Specialist serves as a team leader for the Language Network Specialist team, overseeing daily operations and executing strategic initiatives to enhance efficiency, profitability, and the quality of language services. This role reports to the Global Manager, Language Partner Network and collaborates closely with Language Consultants, Product Development Specialists, and regional Language Network Specialists.

Team Leadership

+ Provide support and act as a delegate for the Global Manager, Language Partner Network.

+ Offer feedback on systems and processes, recommending improvements where appropriate.

+ Lead global projects to enhance Language Network Specialist (LNS) operations.

+ Support regional language teams as needed.

+ Lead cross-functional projects to improve operational efficiency, trainer performance, and service quality.

+ Mentor and train new and existing team members on best practices and evolving processes.

+ Contribute to departmental planning, process innovation, and global strategy alignment.

Oversight of Employed Trainers (Americas specific)

+ Manage the relationship with the Professional Employment Organization (PEO) for trainers in specific U.S. states.

+ Liaise with XcelHR and Cartus management to ensure compliance with employment standards.

+ Guide the team on managing issues related to employed trainers.

+ Oversee trainer billing audits and ensure adherence to state laws and internal processes.

Planning and Trend Analysis

+ Analyze program volume and forecast trainer and school needs.

+ Conduct research on locations, language schools, and internal trainer networks to meet program requirements within ILS timelines.

Recruiting, Hiring, and Onboarding

+ Lead, develop, and implement recruitment strategies for freelance trainers and partner schools.

+ Source candidates through databases, social media, and other channels.

+ Conduct interviews and assess candidates for specific program needs.

+ Accelerate hiring to support upcoming language programs.

+ Support RFI and RFP processes.

+ Onboard trainers and schools into the Cartus Global Trainer Network.

+ Maintain the global trainer and partner school database.

Supplier Management

+ Maintain and strengthen relationships with top-performing trainers and partner schools globally.

+ Ensure new trainers and schools complete required training and coach trainers and school representatives on Cartus quality standards and procedures.

+ Collaborate with Product Development on curriculum design and material selection.

+ Analyze QA feedback and lead coaching initiatives to address skill gaps and improve teaching methodologies.

+ Conduct regular performance reviews, fees, and strategic evaluations of trainer and school partners.

INTERNAL/EXTERNAL CUSTOMER SERVICE AND OTHER DUTIES

+ Design and build dashboards in collaboration with reporting teams.

+ Share updates, statistics, and news about the trainer network with the broader Cartus team.

+ Act as a subject matter expert on language services internally and externally.

+ Analyze and act on DLS reports, including customer activity and utilization.

+ Identify and lead initiatives to improve efficiency and streamline processes.

+ Represent Cartus and ILS at networking and industry events.

+ Maintain and update the DLS platform.

+ Manage special projects and provide coverage for colleagues as needed.

EDUCATION/EXPERIENCE REQUIRED

+ Bachelor’s degree in Linguistics, Modern Languages, International Studies, Education, or related fields.

+ Minimum 3–5 years of experience in language training, recruitment, or learning and development.

+ Experience managing global or virtual teams is highly desirable.

+ Proficiency in at least one second language.

+ 1+ year of international living or cross-cultural experience.

+ Personnel management experience is a plus.

KEY QUALITIES

+ Demonstrated excellence in leadership, coaching, and mentoring across diverse teams.

+ Strong strategic thinking and analytical problem-solving capabilities.

+ Exceptional interpersonal, negotiation, and communication skills.

+ Deep cultural sensitivity and a collaborative global mindset.

+ Proven ability to manage competing priorities in a dynamic, virtual environment.

+ Advanced proficiency in digital tools and systems used in training and operations.

+ Skilled at cross-functional collaboration across departments and regions.

+ Highly self-motivated, detail-oriented, and adaptable to change.

+ Experienced in leading and managing global and virtual trainer networks.

+ Outstanding written and verbal communication, with the ability to convey complex ideas clearly and concisely.

+ Excellent time management and multitasking abilities.

+ Technologically savvy, with strong computer literacy and the ability to navigate multiple platforms efficiently.

Cartus (https://cartus.com/en/) is leaning into its essence, **Where Mobility Meets Agility®** . With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (http://www.anywhere.re/)   **(NYSE: HOUS) is moving real estate to what's next.** Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng) , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

**At Anywhere, we are empowering everyone’s next move – your career included.** What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. **We pursue talent** – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. **We value our people-first culture,** which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report (https://anywhere.re/wp-content/uploads/2025/03/2024-Impact-Report.pdf) .

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

+ Great Place to Work

+ Forbes World's Best Employers

+ Newsweek World's Most Trustworthy Companies

+ Ethisphere World's Most Ethical Companies

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