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Program Services Coordinator 2 - Healthy Families Program

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Program Services Coordinator 2 - Healthy Families Program

Salary

$31.74 - $42.34 Hourly

Location

Charnelton Place, OR

Job Type

.80 FTE

Remote Employment

Flexible/Hybrid

Job Number

202500159

Department

Health & Human Services

Division

HHS PH Family & Child Health

Opening Date

07/11/2025

Closing Date

7/28/2025 11:59 PM Pacific

FLSA

Exempt

Bargaining Unit

01

+ Description

+ Benefits

+ Questions

DESCRIPTION

About the Position

This position will work in the Family & Child Health (FCH) section within Lane County Public Health. Family & Child Health envisions Lane County as a place where all families are healthy, stable, and safe, and are part of a community that encourages, empowers, and supports families and individuals to thrive through connection to supportive resources.

The Mission of Family & Child Health is to nurture the well-being and health of Lane County families by promoting equity, honoring diversity of individual experiences, and supporting community connections and healthy family relationships.

The FCH Section delivers multiple home visiting programs that strive to provide trauma informed care to diverse populations throughout Lane County. A primary focus of FCH programs is to support families to achieve their goals through the interruption of toxic stress and by building family resiliency.

The working title for this position under the Healthy Families America and Healthy Families Oregon programs is Healthy Families Program Manager. This position is a non-supervisory, non-management role that holds primary responsibility for supporting the Healthy Families program, one of the five family support and home visiting programs under the FCH umbrella. Healthy Families Lane County is delivered in partnership with Parenting Now, who is subcontracted with Lane County to provide direct services to families via professional Family Support Specialists.

The FCH Healthy Families PSC2 will provide support to the program in a number of ways in collaboration with Parenting Now and the FCH leadership team:

+ Managing the Healthy Families contract and communications with our local subcontractor, Healthy Families Oregon state-level coordination with the Department of Early Learning and Care (DELC), and national-level coordination with Healthy Families America.

+ Quality assurance, monitoring and reporting: Ensuring adherence to contractual and Best Practice Standards and that all programmatic and reporting requirements are met for Parenting Now subcontractors and Lane County; timely completion and submission of reports including gathering and analyzing relevant data; update and refine Healthy Families Lane County program policies and procedures as needed; provide technical assistance around Medicaid Administrative Claims (MAC) processes; participate in and/or lead Continuous Quality Improvement (CQI) and quality assurance efforts; provide feedback and support to the subcontractor and work collaboratively to address any concerns or areas outside of compliance.

+ Work in coordination with Parenting Now, FCH leadership and the outreach and referral team to ensure caseload requirements are met and that eligible families with the greatest needs are prioritized for services; support program in strong client and staff retention efforts.

+ Support the FCH and Parenting Now Healthy Families team: Plan and facilitate team meetings, support and/or facilitate training and professional development opportunities, work closely with FCH outreach and referral staff and the leadership team; develop programmatic and policy expertise on Healthy Families Oregon and Healthy Families America standards.

+ Coordinate with community partners: Represent FCH and Healthy Families Lane County in community and state-level meetings, report out to and seek feedback from local advisory group(s).

The ideal candidate for this position will hold a unique blend of technical and relational skills, and a deep passion for supporting the perinatal population and families with young children. To be successful in this role, one will need to be organized, detail-oriented, proactive, and able to work largely independently and be self-directed in addressing their work tasks. Just as essential are the abilities to be a clear and intentional communicator, providing feedback and supporting process improvements as needed, responsive to team needs and requests, and a skillful collaborator who honors the strengths and skills of those they work alongside.

About the Division

Public Health ensures protections critical to the health of all people in Lane County through surveillance, regulation, and response to infectious disease and injury risks. In collaboration with community organizations and partner agencies, Public Health promotes optimal health through policies, interventions, and population-health programs based on scientific evidence and emerging best practices, with a particular focus on ensuring all people in Lane County have opportunity and access to environments and systems that support their health.

Schedule: This position will work a regular schedule of 32 hours per week, and hours will be routinely scheduled within the program hours of Monday-Friday from 8:00AM-5:00PM, although an alternate schedule proposal may be discussed between the successful candidate and the hiring manager.

*This is primarily an in-person position, although the successful candidate may be eligible to work a portion of their time hybrid/remote after initial onboarding and training is completed.

*This is an AFSCME represented position*

QUALIFICATIONS

Training:

+ Bachelor's degree from an accredited college or university with major course work in public administration, community and/or human service, business administration, or a related field.

Experience:

+ Three years of increasingly responsible experience in community and human services planning, development and evaluation.

+ An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.

Notes:

+ This position is subject to a full criminal offender information record check.

Required Skills and experience:

+ Strong skills in written and verbal communication.

+ Ability to understand, analyze, and apply complex and detailed information such as contractual requirements and policy manuals and help operationalize them into program practices.

+ Strong personal organization and time management skills.

+ Experience and skill in group facilitation.

+ A solid understanding of and experience in supporting diverse teams with humility.

+ Willingness to engage in building reflective practice (e.g., capacity for introspection, communicating awareness of self in relation to others, recognizing the value of supervision, etc.).

+ A strong commitment to equity and passion for supporting historically underserved groups.

Preferred skills and experience:

+ Experience in perinatal, infant, and early childhood services, such as direct service working with young children and supporting parents and families, or a desire and passion to learn and receive training on the needs of pregnant people and families in our community.

+ Administrative experience in human services or a related field, including experience participating in and/or leading continuous quality improvement and quality assurance efforts.

+ Infant mental health experience and/or endorsement preferred.

Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

CLASSIFICATION DETAILS

Program Services Coordinator 2 Classification Details (https://www.governmentjobs.com/careers/lanecountyor/classspecs/992533?keywords=Program%20Services%20Coordinator&pagetype=classSpecifications)

SUPPLEMENTAL INFORMATION

Selection Process (https://www.lanecounty.org/government/county\_departments/human\_resources/talent\_acquisition/Selection\_Process)

Equal Employment Opportunity

Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

Strategic Plan

In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.

The 2022 -2024 Strategic Plan focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.

Veteran Preference Information (https://www.lanecounty.org/cms/One.aspx?portalId=3585881&pageId=5143112)

Trauma Informed Care Statement

Lane County Health & Human Services is committed to providing Trauma Informed Care. As an organization, we recognize that many of the people we serve have experienced trauma, either currently, recently or in their past. Our agency is dedicated to incorporating an understanding of trauma, both with our clients and with each other. Our employees receive ongoing training to develop or deepen their understanding of trauma and its impacts.

Careers with Lane County Offer Extraordinary Benefits

At Lane County, we value our employees and we show it with our extraordinary benefits. We know that you chose public service for more than a paycheck, and our outstanding benefits are designed to help you Live Well, Live Lane - throughout your career. Read on to learn what great benefits await you in a career with Lane County.

Introducing ALEX (https://www.myalex.com/lanecounty/home#choose-benefits) , Lane County's benefit advisor! ALEX is an interactive tool that will help you understand the benefits being offered, out of pocket expenses and coverage available. You will need the Collective Bargaining Unit found in your job posting and when asked for your date of hire, please put in today's date.

*The below information describes typical benefits available for Regular Full-time Employees. Actual benefits received may differ by position, employment status (regular, temporary, or extra help) and/or bargaining group.

ALEX Benefit Advisor (click here) (https://www.myalex.com/lanecounty/home#choose-benefits)

Collective Bargaining Units:

Admin-Pro

AFSCME

AFSCME Nurses

AFSCME Physicians

FOPPO

LCPOA

Local 626

Prosecuting Attorney's

Benefits to keep you & your family well - Physically

Health insurance coverage becomes effective the first of the month following your first 30 days as an eligible employee.

Medical/Rx/Vision - Lane County offers medical, prescription and vision exam coverage for you and your eligible dependents. The plan options and costs per month for 2018 are outlined below:

If you enroll in the HDHP the County will contribute to your HSA: $1,500 (individual) or $3,000 (family) annually. This amount is prorated based on date of hire.

Eligible employees who complete a Health History Risk Assessment (HHRA), Biometric Screening, and Comprehensive Health Review (CHR) at the Live Well Center receive a $20 per month credit.

Wellness Clinic - The Live Well Center is for Lane County benefits-eligible employees, spouses and dependents (ages 2 and up) who are enrolled in the Lane County health plan. Marathon Health manages the Live Well Center and their clinical team provides confidential, affordable care for your acute and preventive healthcare needs. The Live Well Center also provides health coaching, chronic disease counseling, comprehensive primary care services, and much more.

Dental - Lane County provides dental coverage for employees and their eligible dependents.

Employee Assistance Program (EAP) - Lane County provides this counseling and concierge service to employees and members of their immediate households.

Fitness Center Membership - Lane County provides employees with a free membership to a local fitness center. Employees may add their families at a discounted rate.

Benefits to keep you & your family well - Financially

Retirement - Lane County pays for, and enrolls employees in the Oregon Public Service Retirement Plan (OPSRP) and the Individual Account Program (IAP) following six full months of employment. (Current members are eligible upon hire.)

Disability - Lane County pays a portion of wages for eligible employees through Short-Term Disability, and provides Long-Term Disability coverage. Lane County complies with all State and Federal disability laws for employee, family, parental and pregnancy leaves regulations.

Time Management - Lane County provides employees with a generous bank of hours to be used for sick, vacation, family emergencies and personal days.

Holidays - Lane County provides 10 paid holidays per year:

New Year's Day Independence Day

Martin Luther King Jr's Birthday Labor Day

Presidents' Day Veterans' Day

Memorial Day Thanksgiving Day

Juneteenth Christmas Day

Life Insurance - Lane County pays for employee group term life insurance.

County-paid Training & Development to keep your career well

On-site Classes - Lane County offers a variety of on-site classes to develop employees' soft and technical skills.

Online Training - Lane County offers a variety of online classes through LEAP to help employees continually improve their skills.

Conferences & Seminars - Lane County will consider reimbursement for employees to attend professional conferences, dependent upon budget, to encourage continuous learning and professional development.

Lane County offers these other valuable benefits

Deferred Compensation Retirement Savings - Employees may enroll in a deferred compensation program 457(b) to save for retirement.

Vision - Eligible employees may purchase supplemental vision insurance.

Supplemental Life Insurance - Employees may purchase supplemental life insurance for themselves and their dependents/spouse.

Aflac - Optional employee-paid voluntary group coverage is available through Aflac.

Group Discounts - Group discounts may include homeowners and auto insurance, pet health insurance, credit union membership.

Paid medical, dental and vision coverage for dependents is determined by labor agreement or APM, as applicable. Physicians should contact their supervisor for health plan options and rates. Please note that Temporary and Extra Help positions are not typically eligible for benefits. This is only brief summary of benefits available to eligible Lane County employees. In all cases, plan documents govern.

For additional information about these extraordinary benefits contact the Benefit Resource Center at 1-866-468-7272, or Lane County HR at (541) 682-3124.

01

IMPORTANT: Please ensure you have included all RELEVANT education, employment and experience in your application. To ensure compliance with Oregon Equal Pay laws, Human Resources will conduct a wage analysis based on the information you have provided in your application to determine the appropriate starting wage if you are selected.

+ I acknowledge I have provided all relevant education and employment history.

02

What is your highest level of education?

+ High School diploma or equivalent to completion of twelfth grade.

+ Associate's degree.

+ Two-years of technical certificate or coursework.

+ Bachelor's degree.

+ Master's or higher degree.

03

How many years of increasingly responsible experience do you have in community and human services planning, development and evaluation?

+ No experiences or less than 1 year.

+ 1 - 2 years.

+ 2 - 3 years.

+ 3 - 4 years.

+ 4 - 3 years.

+ 5 - 6 years.

+ 6 - 7 years.

+ At least 7 or more years.

04

Please describe your experience working with families, especially pregnant individuals or families with newborns or young children. (40 points)

05

Please describe your experience with participating in or leading Continuous Quality Improvement (CQI) and/or quality assurance efforts. How do you view these processes as distinct from each other, and how do they complement each other? (30 points)

06

What is your understanding of trauma-informed care? Tell us about a time you worked with a client who had experienced trauma. What steps did you take to create safety in the relationship, and how did you respond to their specific needs? (30 points)

Required Question

Employer

Lane County

Department

Health & Human Services

Address

151 W 7th Ave. (Charnelton Building) Eugene, Oregon, 97401

Website

https://www.lanecountyor.gov

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