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Parking General Manager in Atlanta

Job Details

Job Location

Resurgens Plaza - Atlanta, GA

Description

The General Manager is responsible for managing all aspects of a Region for Legacy Parking including a team comprised of Operations and Facility Managers, Clients that own and manage said assets, vendors that service said assets and all other stakeholders involved.

Essential Duties and Responsibilities• Strategic Leadership:Develop and implement a regional business strategy in alignment with the company's objectives, ensuring profitability and sustainable growth.• Operations Management:Oversee the team responsible for the day-to-day operations of multiple parking facilities, ensuring they are efficiently managed, staffed, and maintained with the correct personnel in the correct placements. Establish goals and objectives for the team and ensure timely completion at a high level. • Financial Performance:Focus on the financial performance of the region in the aggregate understanding the regions combined P&L and what strategies are needed to drive additional revenue and control cost. Work with the team to create strategies for those properties that may be struggling to improve performance. • Customer Service Excellence:Establish and maintain high service standards to enhance the overall customer experience. Develop and implement customer service initiatives to drive customer satisfaction and loyalty.• Team Management:Lead and inspire a team of parking operational and facility managers, supervisors, and frontline staff. Foster a positive and inclusive work environment, promote teamwork, and provide coaching and development opportunities. Properly structure the team to ensure adequate cross training and succession planning for the future health of the organization. Work to constantly achieve full employment with all positions occupied.

+ Performance Measurement: Establish key performance indicators (KPIs) and regularly monitor performance against targets for each manager and facility. Take proactive measures to address any deviations and ensure operational excellence.

• Compliance and Safety:Ensure all parking facilities comply with applicable laws, regulations, and safety standards. Implement and enforce policies and procedures to maintain a safe and secure environment for both employees and customers. Maintain open line of communication with local law enforcement and emergency management teams.• Client Management:Build and maintain strong relationships with clients, property owners, and relevant stakeholders. Act as the primary point of contact for escalated issues, resolving conflicts and fostering positive partnerships. Create a strategy for proactive engagement with Stakeholders that is comprehensive and ever-evolving.• Business Development:Identify opportunities for business expansion and growth within the region. Assist the Business Development team by providing relevant information for proposals, proformas and presentations as they execute strategies to acquire new contracts. • Market Analysis & Event Preparedness:Stay abreast of industry trends, market conditions, and competitor activities. Conduct market research and analysis to identify emerging opportunities and threats and make data-driven business decisions. Organize and manage the oversight of non-standard events that may arise from the operation of the assigned region.• Technology Adoption:Explore and leverage technological advancements in the parking industry to streamline operations, enhance customer experience, and improve efficiency. • Budgeting and Forecasting:Collaborate with Senior Management and the finance department to develop and manage the regional and location specific budgets. Provide accurate forecasts and financial projections to support business planning and decision-making.• Quality Assurance & Contract and Vendor Compliance: Implement quality control measures to ensure service standards are consistently met or exceeded. Conduct regular audits of parking facilities to identify areas for improvement and implement corrective actions. Ensure full understanding and compliance of management and lease contracts in your respective market, including tenant parking abstracts, vendor agreements, etc.• Training and Development:Identify training needs and solicit appropriate training programs to enhance employee skills and knowledge. Foster a culture of continuous learning and professional development.• Reporting and Communication:Prepare and present regular reports on operational and financial performance to senior management. Communicate effectively with all stakeholders, providing regular updates and addressing inquiries and concerns. Coordinate cross functional communication between the different divisions of the firm (ops, accounting, L&D, HR, etc.) to ensure market and organization are unified in goals, challenges and resolutions. • Crisis Management: Develop and implement crisis response plans for emergency situations, such as power outages, system failures, or natural disasters. Ensure readiness and coordinate effective responses across the area.• Other tasks or projects as needed

Minimum Job Qualifications• At least 5 years with operational and leadership experience in parking or related industry, including revenue control and reporting• Bachelor Degree in General Business or related field or equivalent work experience• Must have demonstrated the capacity to lead and both anticipate & solve problems• Demonstrated ability to manage multiple projects and details simultaneously and operate with flexibility in the presence of shifting priorities• Self-motivated with a clear, courteous and professional manner• Effective verbal and written communication skills; Formal presentation skills a plus• Proficiency with Microsoft Office and appropriate technologies• Established experience in building annual budgets, managing and reporting results, identifying and instituting changes to the business to either maximize profitability or mitigate actuals that fall below expectations.