• Underwriting Manager

    Ken Garff Automotive Group (West Valley City, UT)


    Underwriting Manager

     

    The Underwriting team processes loan applications in real time, assessing credit approval using a variety of data elements pulled during the application process. The underwriting manager ensures we have full team coverage and underwriters are fully engaged on incoming applications. Another important part of the responsibility is to help evolve and optimize this process to lower cost and increase overall effectiveness. This will include building out a deep understanding of factors influencing approval rates and losses

     

    High Level Focus: Lead, support and advance your people

     

    + Personal Support

    + Lead by example

    + Care for your people

    + Support personal development

    + Help define and achieve their personal goals

    + Be their advocate

    + Be their mento

    + Business Level Support

    + Align your people with department values, goals, and focuses

    + Provide or seek out proper training and guidance for your employees

    + Challenge them to grow, then mentor them through conquering the challenge

    + Educate and equip your people with the tools to achieve business goals

    + Hold your people accountable. This includes your fellow managers/trainers, underwriters and directors

    Responsibilities & Expectations:

    + Responsible for their people at all levels (their peoples’ success, their peoples’ performance, their communication, etc.)

    + Responsible for their own and team’s Precision Adherence to all policies (Originations Policy, Company Policy, etc.)

    + Hold people accountable (management team and your people should all live up to their role)

    + Be an expert in Underwriter Roles & duties, Originations Policy, and owned department processes/programs

    + Communicate effectively on all updates/changes to department in coordination with management

    + Manage Underwriters’ Scheduling/Time

    + Each manager directly manages their direct reports:

    + Missed time punches

    + Time clock approvals

    + WFH requests

    + PTO requests, unpaid leave, employees leaving shifts early

    + Shift differential pay out amounts

    + Lunch Break (if employee takes a lunch)

    + Coordinate with Management Team to build and maintain an effective schedule with proper department coverage

    + Responsible for ensuring coverage or covering your people’s job responsibilities while they are Out of Office

    + Have expert knowledge in managing and utilizing KPIs to determine performance, policy adherence, etc.

    + Build, maintain, & utilize dpt. programs (https://docs.google.com/document/d/1OOscSgAToD22cJctXNsYjk6i-8gtyMQFMTAYs4CY5Rc/edit) and SOPs (https://drive.google.com/drive/u/1/folders/1tr9ZnRhMAN-BcwAKda7no7weV7SxzQuv) for Underwriting department w/Management Team

    + Expected to come prepared and participate actively in ALL meetings or forums

    + Hold 1 on 1s with your people monthly for personal/business development of your people

    + Maintain Team cohesiveness by coordinating team meetings/exercises both for culture and business.

    Program Ownership:

    + Owns Onboarding/Training of New Underwriter(s) Program (https://docs.google.com/document/d/1OOscSgAToD22cJctXNsYjk6i-8gtyMQFMTAYs4CY5Rc/edit#bookmark=id.831qroundpul) Elements: 6-10

    + Owns Ongoing training, and education Program (https://docs.google.com/document/d/1OOscSgAToD22cJctXNsYjk6i-8gtyMQFMTAYs4CY5Rc/edit#bookmark=id.4p8v12fw65w1) Elements: 6-10

    + Owns Originations Policy Exams Program (https://docs.google.com/document/d/1OOscSgAToD22cJctXNsYjk6i-8gtyMQFMTAYs4CY5Rc/edit#bookmark=id.1kep839qfccn) Elements: 6-10

    + Owns Policy Question & Exception Escalation Program (https://docs.google.com/document/d/1OOscSgAToD22cJctXNsYjk6i-8gtyMQFMTAYs4CY5Rc/edit#bookmark=id.4j8yyuh226he) Elements: 6-10

    + Owns Case Studies Program (https://docs.google.com/document/d/1OOscSgAToD22cJctXNsYjk6i-8gtyMQFMTAYs4CY5Rc/edit#bookmark=id.2dm42oiqohfn) Elements: 6-10

    + Co-Owns w/UW training Manager the Underwriting Department Knowledge Center Program (https://docs.google.com/document/d/1OOscSgAToD22cJctXNsYjk6i-8gtyMQFMTAYs4CY5Rc/edit#bookmark=id.9hm4zdnp2rtl) Elements: 6-10

    + Owns Policy Audit and Decision Audit Program (https://docs.google.com/document/d/1OOscSgAToD22cJctXNsYjk6i-8gtyMQFMTAYs4CY5Rc/edit#bookmark=id.s7z87io7t2cy) Elements: 6-10

    + Owns UW Dpt. Key Performance Indicators (KPIs) Program (https://docs.google.com/document/d/1OOscSgAToD22cJctXNsYjk6i-8gtyMQFMTAYs4CY5Rc/edit#bookmark=id.zdyltdj1zl2q) Elements: 6-10

    + Co-Owns w/UW Training Manager Elements 1-5

    + Co-Owns w/Director Norman Bug Escalation Program (https://docs.google.com/document/d/1OOscSgAToD22cJctXNsYjk6i-8gtyMQFMTAYs4CY5Rc/edit#bookmark=id.vva2e54bliwd) Elements: 6-10

    Performance Measurements:

    + When all items outlined in Responsibilities and Expectations are being met

    + When your people’s KPIs are performing well, so are you

    + Building, iterating, and maintaining Owned Programs/Program Elements (https://docs.google.com/document/d/1OOscSgAToD22cJctXNsYjk6i-8gtyMQFMTAYs4CY5Rc/edit) show you are doing well