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Job Title: Customer Service RepresentativeJob Description

Join our dynamic team as a Customer Service Representative in a call center environment. You will handle inbound calls and follow-up calls, addressing prior authorization, answering general questions, and managing confidential information. Your role requires excellent customer service skills and high attention to detail, ensuring information is accurately entered. Performance is measured on quality and call volume, which may range from 50-100 calls per day, depending on complexity. You will utilize multiple systems and programs to track information and maintain updated communication with customers.

Responsibilities

+ Handle inbound and follow-up calls efficiently.

+ Provide excellent customer service and answer questions related to prior authorization and general inquiries.

+ Manage confidential information with care and precision.

+ Accurately enter data and information into multiple systems.

+ Maintain high-quality service while managing a high volume of calls.

+ Utilize multiple systems and programs for information tracking and customer communication updates.

Essential Skills

+ At least 1 year of high-volume call center experience in the last 2-3 years.

+ Ability to type at least 30 words per minute.

+ Strong computer knowledge and skills.

+ Proficiency in customer service and call center operations.

+ Experience in healthcare and medical-related customer service.

Additional Skills & Qualifications

+ Candidates must have stable employment history.

+ Successful completion of typing test (30 WPM) and call center telephone skills test (75%).

+ Participation in four tests with an average score of 90% is required during training.

Why Work Here?

This privately held company offers long-term career opportunities with a strong emphasis on promoting from within. Employees can expect growth and advancement into higher-level and leadership roles. Extensive industry training is provided within pharmacy benefit management. There are opportunities to advance to Tier 2 Agent roles, which include a pay increase. Employees can apply for positions beyond customer service, such as Quality, Client Administration, Workforce & Reporting, or Management. Once converted to full-time, employees gain access to benefits such as travel discounts, theme park passes, movie tickets, tuition reimbursement, and quarterly bonuses.

Work Environment

The work environment offers ample growth opportunities, with multiple contractors moving into permanent roles and advancing into other departments. The schedule requires availability 7 days a week from 5 a.m. to 10 p.m., with a set schedule during initial training. Participation is crucial for success, as training includes four tests with a required average score of 90%. Mandatory overtime is expected in January and February. Shift bids based on performance occur at the end of training.

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Jul 29, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.