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Position Overview:

Complete monthly calls to customers to confirm supply order needs. Ensure compliance with insurance guidelines. Maintain rapport with existing patient base. Provide client service support to the Account Management department. Collect medical documentation and other administrative duties as needed for patients of 180 Medical.

Key Responsibilities:

+ Handling speaking with patients. English, and Spanish speaking if bilingual

+ Coordinate, follow-up on Medicare patients; ensure shipments do not go out without a confirmation

+ Call and confirm Medicare orders with customers through call system and via email

+ Assist with other special projects to support company as needed

+ Handle incoming phone calls from clients regarding orders & customer service issues

+ Request Medicare documentation on Medicare clients

+ Contacts medical facilities to obtain cultures and UAs on potential clients

+ Make entries as appropriate in internal database

+ Place and/or change orders in system.

+ Handle appropriate follow up with patients

+ Renew insurance prior authorizations

Qualifications/Education:

+ Bilingual Preferred: Spanish/English

+ Possess medical administrative skills

+ Good communication skills with professionals in clinics and hospitals

+ Ability to reason, problem solve, and think outside the box

+ Multi-task a variety of issues

+ Good organization skills and can prioritize tasks

+ Proficient in Microsoft Office programs

+ Good attention to detail

+ Reliable/dependable

+ Flexible and adaptable to changes in environment and industry

+ Team Player; work well with others

Dimensions:

Physical Demands

+ Regularly required to sit, stand, walk, and occasionally bend and move about the facility.

+ Infrequent light physical effort required.

+ Occasional lifting up to 30 lbs.

+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

+ Work performed in an office environment,

Special Factors

+ This role can be performed remotely.

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [email protected] .

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!