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Career Planner

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Career Planner

Salary

$49,400.00 - $72,612.80 Annually

Location

Des Moines - 50315 - Polk County, IA

Job Type

Full-time

Job Number

26-00096

Agency

309 Iowa Workforce Development

Opening Date

07/15/2025

Closing Date

7/27/2025 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

[email protected]

+ Description

+ Benefits

+ Questions

Job Description

Join the Iowa Workforce Development/IowaWORKSteam as a Career Planner in our IowaWORKSoffice at 200 Army Post Rd., Des Moines, IA.

Your role as a Career Planner

In this role the Career Planner will greet customers upon entry into the IowaWORKS Center utilizing greeting standards and welcoming each customer in a friendly and professional manner and providing courtesy, respect, and politeness during all interactions with customers, both internal and external. Ask customers appropriate questions to determine the services they are seeking and/or needing. Interact effectively and build respectful relationships among coworkers and partners. Collaborates with team members within the American Job Center, resulting in a better experience for customers. Provide feedback as well as potential solutions to team and/or leadership. Provide first day service to Veterans.

The Career Planner will coach, motivate, and encourage job seekers in all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment. Provide customers with assistance with preparing and tailoring resumes and cover letters. You will facilitate mock interviews for customers, identifying ways to improve their interview responses. Process paperwork for partners and team programs and services. Refer, direct, and result customers to appropriate workshops and employment events. Facilitate workshops or one-on-one appointments in-person or through virtual conferencing platform for customers and participants of system programs and services, update workshops, and presentations as new information is available. Accurately document all services, appointments, or other pertinent information in the database system. Send and receive work-related documents for customers.

Assist customers by answering questions about employment and training opportunities and perform ‘job matching" referring career opportunities to candidates in the IowaWORKSSystem and provide appropriate partner referrals and relay current labor market information to job candidates.

As a Career Planner you will provide direct services to businesses for the recruitment of employees and information and guidance to employers on how to use the IowaWORKS system. Identify sources for potential new employer customers for the American Job Center. Participate in development and implementation of customized recruitment strategies and events. Provide follow-up contact and services to job seekers and business. Utilize case management system for tracking and maintaining employer information. Critique and enter job orders and referrals into the IowaWORKSsystem. Network with businesses to determine hiring practices and employer needs.

Connect unemployment claimants with re-employment activities at the IowaWORKS American Job Center and refer to unemployment administration rules and Iowa law when working with customers regarding filing Unemployment Insurance (UI) claims, answering questions and concerns. Use database systems to review salary histories, cross reference database systems to ensure personal identification information matches. Adjudicate issues within the claim in accordance with all UI laws. Provide information to customers for UI appeals when necessary and prepare and participate in all UI appeal hearings relating to issued adjudications decisions.

Bilingual candidates are encouraged to apply.

About Iowa Workforce Development

Iowa Workforce Development (IWD) is a state agency dedicated to providing exceptional employment services and connecting employers with skilled workers. With a strong focus on continuous improvement and aligning services with workforce demands, IWD offers comprehensive support to job seekers and employers through a statewide network of IowaWORKSCenters.

Benefits

Joining the IWD/IowaWORKSteam and becoming a State of Iowa employee comes with a range of valuable benefits, including:

+ Excellent health, dental, and vision insurance.

+ Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual.

+ Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.

+ Flexible Spending Accounts for medical and dependent care.

+ Free Life and Long-term Disability Insurance with the option of purchasing additional coverage.

+ Employee Assistance Programs and Discount Programs for support.

Click here (https://das.iowa.gov/state-employees/human-resources/employee-benefits-programs/employee-benefits-overview) to learn more about all of the amazing benefits the State of Iowa offers.

Hours of Work: Monday – Friday 8:00am-4:30pm.

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Selected positions will be subject to a criminal background check.

Minimum Qualification Requirements

Graduation from an accredited four-year college or university;

OR

an equivalent combination of education and experience substituting one year of full-time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions for one year of the required education with a maximum substitution of four years;

OR

employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as a Workforce Associate.

For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class\_and\_pay/JobClassDescriptions/WorkforceAdvisor-00807.pdf)

Additional Qualification Requirements

Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

+ Yes - I understand and agree.

+ No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from an accredited four-year college or university?

+ Yes

+ No

04

If you are a CURRENT employee for the State of Iowa (executive branch) how many months of full-time experience as a Workforce Associate do you have?

+ Not applicable

+ Six months or less

+ Six months to less than 12 months

+ 12 months or more

05

How many years do you have of post high school education AND/OR experience in full time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions? 30 semester hours will be one year of post high school education and substitute for one year of the identified work experience.

+ No post high school education or work experience in the areas identified

+ Less than one year of post high school education and the specified work experience

+ One year to less than two years of post high school education and the specified work experience

+ Two years to less than three years of post high school education and the specified work experience

+ Three years to less than four years of post high school education and the specified work experience

+ Four years or more of post high school education and the specified work experience

Required Question

Employer

State of Iowa

Agency

309 Iowa Workforce Development

Address

1000 E Grand Ave

Des Moines, Iowa, 50319

Website

https://www.iowaworkforcedevelopment.gov/

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