• Box Office Manager

    ASM Global (Kent, WA)


    Job Title: Box Office Manager

     

    Department: Finance

     

    Reports To: Director of Ticketing

     

    Supervises: Part-Time Ticket Sellers

     

    FLSA Status: Hourly, Non-Exempt

     

    Pay Rate: $30.00-33.00 per hour

    SUMMARY:

    ASM Global, the leader in privately managed public assembly facilities has an exciting and immediate opening for a Box Office Manager at accesso ShoWare Center in Kent, WA. This position will oversee ticket sales and all aspects of box office operations.

    MAJOR RESPONSIBILITIES:

    + Directs and oversees the internal control of daily operations as outlined in the ASM Box Office Manual.

    + Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner.

    + Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.

    + Builds and modifies all ticketed events and issues computer access codes to facility management.

    + Coordinates the house scale for all ticket events with Director of Ticketing.

    + Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative.

    + Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.

    + Prepares and presents the final box office statement for settlement of each event.

    + Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.

    + Supervises, instructs, and trains ticket sellers as to the proper selling procedures.

    + Assists or sells tickets as needed.

    + Maintains accurate record of daily balance of cash received, tickets sold, and change bank/vault.

    + Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.

    + Additional responsibilities as required by Director of Ticketing and/or General Manager.

    + All other duties as assigned.

    KNOWLEDGE, SKILLS & ABILITIES

    + Recognize and solve related problems efficiently and rapidly while handling a large volume of tickets and cash.

    + Follow oral and written instructions and communicate effectively with others in both oral and written form.

    + Work independently, exercising judgment and initiative.

    + Organize and prioritize work to meet deadlines.

    + Operate computerized ticketing system, standard office equipment and personal computer using Windows, Word, Excel, time management system for employees, event booking and scheduling software.

    + Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.

    + Calculate figures and amounts such as discounts, interest, commission, properties, and percentages accurately and efficiently.

    + Handle/reconcile large sums of money utilizing prescribed cash management controls.

    + Demonstrate knowledge of principles of bookkeeping, accounting, and box office procedures.

    + Work effectively under pressure and/or stringent schedule and produce accurate results.

    + Remain flexible and adjust to situations as they occur.

    + Work in a fast-paced environment and handle a heavy workload that can present stressful situations.

    QUALIFICATIONS:

    + Bachelor’s degree is preferred or an equivalent combination of education and experience.

    + Must have experience in accounting and customer service.

    + Box Office experience in a similar environment strongly preferred.

    + Supervisory experience preferred.

    + Must be able and available to work flexible day and evening times, including weekends.

    TO APPLY:

    Applications can be found at www.accessoshowarecenter.com/employment (http://www.accessoshowarecenter.com/employment).

     

    Recruiter-Kate Anderson

     

    Accesso ShoWare Center

     

    625 W James St.

     

    Kent, WA 98032

     

    Applicants that need reasonable accommodations to complete the application process may contact HR at 253-856-6706. ASM Global/accesso ShoWare and the City of Kent are Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.