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Manager Support Local IT NA East

_At_** **_Henkel,_** **_you’ll_** **_be_** **_part_** **_of_** **_an_** **_organization_** **_that’s_** **_shaping_** **_the_** **_future_** **_through_** **_innovation,_** **_sustainability_** **_and_** **_collaboration._** **_With_** **_our_** **_trusted_** **_brands_** **_like_** **_Persil®,_** **_‘all®,_** **_Loctite®,_** **_Snuggle®,_** **_and_** **_Schwarzkopf®_** **_and_** **_our_** **_cutting-edge_** **_technologies,_** **_you’ll_** **_have_** **_countless_** **_opportunities_** **_to_** **_explore_** **_new_** **_paths_** **_and_** **_grow._

What you´ll do

+ This role is based at Henkel’s Elgin, IL site, with travel to additional locations in Arkansas, Illinois, Missouri, and Wisconsin as needed.

+ The position provides both on-site and remote support for local IT infrastructure, contributes to global and regional technology projects, and ensures high-quality service delivery.

+ Provide day-to-day support for local infrastructure, including non-standard and legacy systems, printers (label/3D), RF scanners, and unmanaged networks.

+ Ensure compliance with infrastructure audits and manage local vendor activities, asset tracking, and equipment disposal.

+ Monitor and manage ServiceNow ticket queues, ensuring SLA compliance.

+ Act as the escalation point for unresolved issues and assess vendor performance.

+ Serve as the primary IT contact for site leadership. Communicate IT policies and initiatives, lead training sessions (e.g., Caffeinate & Educate), and support special events and AV needs.

+ Lead complex IT projects exceeding $250,000, managing budgets and adhering to Henkel’s project management methodologies.

+ Support business initiatives, site integrations/closures, and global/regional IT programs.

+ Identify opportunities to streamline and modernize systems and processes.

+ Eliminate non-standard legacy infrastructure and promote best practices.

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.

Dare to learn new skills, advance in your career and make an impact at Henkel.

What makes you a good fit

+ Bachelors degree in IT

+ 4–5 years of hands-on experience in end-user technical support within a midsize or large organization.

+ Proficient in supporting laptops, desktops, LAN/WAN, WLAN, servers, printers, scan guns, and other IT hardware/software.

+ Working knowledge of Local and Wide Area Network services.

+ Experience overseeing equipment lifecycle, including asset disposal.

+ Proven ability to manage multiple projects and resources across various locations, including remote sites.

+ Demonstrated success in leading diverse teams and coordinating with support functions.

+ Strong customer service orientation with excellent interpersonal skills.

+ Effective organizational, problem-solving, and communication skills (both written and verbal).

+ Standard support hours are Monday through Friday during regular business hours (8x5).

+ Flexibility to provide support outside of standard hours for emergencies, travel, or project needs.

+ Ability to travel as required to support regional sites (25 - 30% minimum but could be more during major projects).

Some benefits of joining Henkel

+ **Health Insurance** : affordable plans for medical, dental, vision and wellbeing starting on day 1

+ **Work-Life Balance:** Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program

+ **Financial** : 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement

+ **Family Support:** 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships

+ **Career Growth:** diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

The salary for this role is $98,000.00- $115,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

**JOB ID:** 25082951

**Job Locations:** United States, IL, Elgin, IL

**Contact information for application-related questions:** [email protected]

Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.

**Application Deadline:** As long as the vacancy is listed on our Career Site, we are happy to receive your application

**Job-Center:** If you have an application already, you can create or log in to your accounthere (https://henkel.csod.com/ats/careersite/login.aspx?c=henkel&site=1&lang=en-US&returnurl=~/ux/ats/careersite/1/home/requisition/73988?c=henkel&lang=en-US) to check the status of your application. In case of new account creation, please use your email address that you applied with.

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How is work at Henkel