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**Job Title** : Senior Service Management Consultant - UX/UI Design

**Location** : Chicago, IL; Atlanta, GA; New York, NY; New Jersey near NY; Houston, TX; Dallas, TX

**Travel** : up to 25% and infrequently

Job description:

ServiceNow User Experience (UX) and User interface (UI) Design Subject Matter Expert (SME)

Job Description: The ServiceNow UX/UI SME role participates in the design, development, and implementation of exceptional user experiences within the ServiceNow platform. The ideal candidate will have an eye for detail, and a blend of creative design, and experienced development knowledge. In this role, you will work hand in hand with lead Architects and fellow team members with building user-centric experiences that drive sustainable growth and engagement of ServiceNow user base.

Key Responsibilities:

• Client-facing lead for portal UX/UI workstream to design and deliver ServiceNow UX/UI solutions

• Facilitate design workshops and design reviews, including persona co-creation, and taxonomy.

• Facilitate discussions to define system requirements, problems, and goals

• Define and develop technical requirements and related project documentation

• Collaborate with engineers and product managers to accurately transform business requirements into technical solutions within the ServiceNow platform

• Design UI layouts and configuration of UX/UI components including controls, labels, and graphical elements for software on both mobile and desktop platforms with an eye towards experience

• Provide insight and guidance of various design approaches to solve specific user problems.

• Create initial design concept, wireframes and high-fidelity prototypes using Figma

• Optimize and test UI designs to be intuitive and user-centered

• Conduct usability testing to identify gaps in design and see if they can be further improved

• Develop journey maps and user flows to visualize use cases

Required Skills:

• Possesses a strong understanding of the full stack of Web technologies - Java, JavaScript, Angular.js, React, HTML and CSS

• Define and document requirements for the application UI and workflows, ensuring alignment with user needs and business objectives

• 3 years designing portals and UX/UI experience on the ServiceNow platform with one or more portals (Service Portal, Employee Center/EC Pro, Customer Service Portal, Retail Service Portal, etc.) for ITSM/HRSD/Retail solutions (any or all) in an enterprise environment.

• ServiceNow mobile app design experience a plus

• Experience in Portal implementation skills including applicability within the ServiceNow ecosystem

• HTML, CSS, and AngularJS development skills

• Experience in Service Portal, including the difference between configuration and custom widgets development, an extension of OOB widgets, and utilization of 3rd party libraries within ServiceNow

Desired Skills:

• Experience with Bootstrap

• Experience with dynamic and responsive web design

• Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment

• Experience implementing systems using the Agile/Scrum methodology

• Excellent understanding of the Agile software testing process and lifecycle.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

+ Flexible work

+ Healthcare including dental, vision, mental health, and well-being programs

+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan

+ Paid time off and paid holidays

+ Paid parental leave

+ Family building benefits like adoption assistance, surrogacy, and cryopreservation

+ Social well-being benefits like subsidized back-up child/elder care and tutoring

+ Mentoring, coaching and learning programs

+ Employee Resource Groups

+ Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to

engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

**Job:** _Infrastructure_

**Organization:** _CIS US P&C_

**Title:** _Senior Service Management Consultant - UX/UI Design_

**Location:** _IL-Chicago_

**Requisition ID:** _080690_

**Other Locations:** _US-NY-New York, US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-TX-Dallas_