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**Job Title** : Lead Tools Developer - IT Workflows

**Location** : Chicago, IL; Atlanta, GA; Houston, TX; Dallas, TX; New York, NY; Bridgewater, NJ or NJ near NY

**Travel** : 25% up to; but infrequently to begin with

Job description:

ServiceNow Developer - IT Workflows

Key Responsibilities:

Role Summary: As a ServiceNow ITSM Professional Developer, you will be responsible for the development, implementation, and maintenance of ServiceNow IT Workflow solutions. You will work closely with cross-functional teams to ensure the effective integration of IT Operations Management processes and tools within the organization's infrastructure. Your expertise will be crucial in optimizing IT operations, enhancing service delivery, and improving overall business performance. Primary Duties:

• Work with Client to design, develop, and implement ServiceNow technical implementation and migration plan based on business requirements and industry best practices.

• Install, configure, and customize the ServiceNow ITSM platform (business rules, UI policies, workflow, playbook, table…etc.) to align with requirements.

• Configure integrations between ServiceNow and other systems to enable seamless communication and data exchange using APIs and data load.

• Experience with scripting/complex Workflow, Portal widgets and Angular.

• Troubleshoot and resolve technical issues related to ServiceNow IT Workflow functionality and integrations.

• Stay updated on emerging trends and technologies in IT Workflow and ServiceNow platform to drive continuous improvement initiatives.

• Strong organizational skills and the ability to multitask; sets priorities and follows a timeline.

• Ability to work independently with minimal supervision, with a focus on solving problems; manages roadblock and knows when to escalates issue.

Required Skills:

• 3 to 5 years of related experience as a ServiceNow Developer

• 3 years of experience with configuration management, managing the CSM, Discovery, Event Management & Service Mapping in the ServiceNow platform.

• Proficiency in scripting including JavaScript, CSS, HTML and Angular.

• Proficiency with ServiceNow framework and good understanding of UI Scripting, UI Action, UI Policy, UI Macro, Business Rules, Workflow development, service-now administration, Reporting in ServiceNow, SQL, Database view in ServiceNow.

• Working with creation and customization of the core applications such as Incident, Problem, Change, Service Portal, and Service Catalog Automation System/Process Automation (Orchestration).

• Experience with IT Workflows, ITSM Professional modules such as Mobile & Predictive Intelligence.

• Knowledge of ITSM/CSM components in ServiceNow.

• Working with creation and customization of the core applications such as Incident, Problem, Change, Service Portal, and Service Catalog Automation System/Process Automation (Orchestration). • Experience in customizing and configuring ServiceNow platform components using JavaScript, Glide API, and ServiceNow Studio.

• Experience with agile methodology, creating process designs, technical designs, defining user stories, and providing the necessary end-user training to deliver the proposed solution.

• Able to work independently and demonstrate initiative through pro-active behavior

• Participates in and/or leads diagnosis and fixing of problems within area of expertise

• Identifies and fixes the root cause rather than just symptoms

• Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit

• Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions

• Works with peer team to develop and promote solution

• Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved

• Possesses good analytical skills and can apply sound levels of logic to tasks undertaken

• Possesses good presentation skills

Desired Skill

• Strong organizational skills and the ability to multitask; sets priorities and follows a timeline.

• Ability to work independently with minimal supervision, with a focus on solving problems; manages roadblock and knows when to escalates issue.

• Familiarity with the components of the GRC that they can apply solutions with any eye toward continuous improvement.

• Solutions focused individual.

• Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CIS) or Certified System Administrator (CSA).

• ATF Testing Mainframe • Automation Agent Integration Education

• Undergraduate degree in computer science, information technology, or any engineering field, or equivalent experience

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

+ Flexible work

+ Healthcare including dental, vision, mental health, and well-being programs

+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan

+ Paid time off and paid holidays

+ Paid parental leave

+ Family building benefits like adoption assistance, surrogacy, and cryopreservation

+ Social well-being benefits like subsidized back-up child/elder care and tutoring

+ Mentoring, coaching and learning programs

+ Employee Resource Groups

+ Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to

engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

**Job:** _Infrastructure_

**Organization:** _CIS US P&C_

**Title:** _Lead Tools Developer - IT Workflows_

**Location:** _AZ-Scottsdale_

**Requisition ID:** _080694_