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Taxpayer Services Technician/Taxpayer Services Technician, Senior

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Taxpayer Services Technician/Taxpayer Services Technician, Senior

Salary

$20.85 - $28.34 Hourly

Location

Stillwater, MN

Job Type

Part Time

Job Number

25-00107

Department

Property Records and Taxpayer Services Dept

Division

Taxpayer Svc Division

Opening Date

07/15/2025

Closing Date

7/27/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

JOB SPECIFICS

The Taxpayer Services Division of the Property Records and Taxpayer Services Department is seeking an enthusiastic, customer-focused professional who thrives in a collaborative, fast-paced environment. As part of a supportive and dedicated team, you'll play an important role in delivering high-quality service to the public. Responsibilities include assisting customers with a variety of transactions, such as property tax payment collections and the issuance of birth, death, and marriage records. This includes working at a service counter, processing mail-in requests, and responding to inquiries in person, by phone, and by email. In addition to direct customer service, you'll contribute to other division duties that support the overall daily operations through teamwork and flexibility.

DESIRABLE EXPERIENCE:

+ Paid work experience providing welcoming, responsive, respectful customer service in person and/or by phone in a public, government setting

+ Paid work experience applying basic accounting skills of verifying amount due; receipting money; balancing your own work transactions and the cashiering sessions of others; and problem solving.

+ Answering incoming calls using an internet-based phone system with multiple lines and an automatic call distribution system while staying on top of daily tasks

+ Paid work experience requiring accurate data entry and proofing skills

+ Paid work experience using technology systems and software, including Microsoft Office products

SELECTION TECHNIQUE: Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.

HOURS / DAYS: This is a 20-hour per week position, with work hours scheduled Monday through Friday between 8:00 a.m. and 4:30 p.m. Work schedules (hours and days) and location are subject to change based on department needs. Additional hours may be required during peak work periods.

ANTICIPATED HIRING RATE: $20.85 - $24.60 Hourly; This position may be hired at the Senior Taxpayer Services Technician (https://www.governmentjobs.com/careers/washingtonmn/classspecs/812216?keywords=taxpayer%20&pagetype=classSpecifications) level, depending on qualifications.

E-Verify Participation: Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

E- Verify Participation Poster (https://web1.co.washington.mn.us/NeoGovNotices/HR/2024/E-Verify\_Participation\_Poster\_Eng\_Es.pdf)

Right to work Poster

JOB SUMMARY

Provides customer service; completes financial and legal document research, preparation and processing; and performs general office duties.

EMPLOYMENT CRITERIA

MINIMUM QUALIFICATIONS: High School diploma or equivalent. Prior experience with customer service, financial reporting, and database management is preferred.

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE:

Core Competencies (http://www.co.washington.mn.us/DocumentCenter/View/5174) outline essential business and professional, supervisory and leadership and work traits necessary to perform this job.

Technical and professional knowledge:

• Promote a diverse, culturally competent, and respectful workplace;

• Uses a computer, calculator, ten-key machine, copier, bar code machine, ten key pad, telephone, fax machine, mail opener, scanner, microfiche machine, printer, and voter equipment; or

• Demonstrates knowledge of policies, regulations, statutes, procedures, forms, terminology, and practices associated with supported division;

• Uses equipment required in the division of employment;

• Responds to both written and oral instructions;

• Gathers and analyzes information skillfully;

• Demonstrates accuracy and thoroughness.

• Considerable knowledge of English, spelling, punctuation and mathematics; ability to make work decisions in accordance with the laws and policies of supported division;

• Working ability to make accurate comparisons of verbal and numerical data;

• Working ability to solve problems.

DUTIES & RESPONSIBILITIES

Provide customer service:

• Respond to customer inquiries for various legal document related processes and services;

• Make referrals to another departments as necessary; and

• Answer phone call inquiries by providing information or directing calls;

Processes documents, applications and forms:

• Review and process legal documents, applications, and forms for accuracy and completeness;

• Research, analyze and verify records, reports, applications and other documents;

• Conduct searches or communicate with representatives other divisions or government agencies.

• Adheres to statutes, laws, and regulations; clarify interpretations of statutes laws, and regulations; and

• Collects, enters, scans, proofs, edits, corrects and verifies data in computer systems with or without established procedures or computer application.

• Processes, sorts, checks for accuracy, and files department materials, i.e.; forms, reports, licenses, certificates, deeds, applications, orders, vouchers, documents, legal instruments, or other materials in accordance with established routine and policy.

Completes financial transactions:

• Process transactions, collect fees and process overpayments;

• Collects and records a variety of receipts and disbursements for various funds; and

• Compiles data and calculates various financial statistical reports;

General office administration:

• Prepares memos, correspondence, forms, statistical data, reports; proofs for accuracy and makes corrections;

• Processes incoming and outgoing mail; and

• Prepares, maintains and files records.

Perform other duties as assigned.

WORK ENVIRONMENT

Work is sedentary (sitting and/or standing_) in nature performed within the Government Center or satellite offices. Lifting requirement of 15 - 20 pounds on an occasional basis. Work may require assisted lifting of equipment up to 80 pounds. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, , calculator, telephone, copy ,cash register, microfiche and fax machine, and bar code machine. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.

This job description is intended to describe the kinds of tasks and the level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required by personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.

Washington County offers a comprehensive benefit package (https://web1.co.washington.mn.us/NeoGovNotices/HR/2025/BenefitsGuideBook2025.pdf) including paid time off, holidays, medical, dental, vision, life and long-term disability insurance.

For a more detailed overview of our AFSCME exempt (salaried ) benefit package, click here (https://www.washingtoncountymn.gov/DocumentCenter/View/50324/AFSCME-Exempt-Benefit-Synopsis-PDF) .

For a more detailed overview of our AFSCME non-exempt (hourly) benefit package, click here (https://www.washingtoncountymn.gov/DocumentCenter/View/55122/AFSCME-Non-Exempt-Benefit-Synopsis-PDF) .

01

Do you have a high school diploma or GED certificate?

+ Yes

+ No

02

If you have work experience providing customer service over the phone or in person, indicate the average number of transactions per day that you have handled:

+ 1-10

+ 11-24

+ 25-49

+ 50 or more per day

+ No experience

03

Please select which work experience(s) you have applying basic accounting skills:

+ Receipting money

+ Verifying amount due

+ Balancing your own work transactions and the cashiering sessions of others

+ Problem solving discrepancies

+ None

04

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

05

Do you have work experience answering incoming calls using an internet-based phone system with multiple lines and an automatic call distribution system while staying on top of daily tasks?

+ Yes

+ No

06

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

07

Do you have work experience requiring accurate data entry and proofing skills?

+ Yes

+ No

08

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

09

Do you have work experience using technology systems and software, including Microsoft Office products?

+ Yes

+ No

10

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

Required Question

Employer

Washington County (MN)

Address

14949 62nd Street North Stillwater, Minnesota, 55082

Phone

651-430-6081

Website

https://www.washingtoncountymn.gov

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