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**Job Description** :

Summary

We are a 3rd Party Provider supporting a leading CPG customer with their end-to-end transportation needs. We are seeking a highly organized and service-oriented Transportation Analyst to join our onsite team, focused on managing returns and OS&D (Overages, Shortages, and Damages). This role is critical to ensuring timely and accurate resolution of return shipments and exception cases by partnering closely with the customer, carriers, and internal business partners teams. The position will require both customer and carrier interfacing and capable of representing Ryder in front of the customer.

Essential Functions

+ Serve as the primary point of contact for all returns and OS&D-related transportation issues.

+ Manage the full lifecycle of return shipments – from creation through to resolution – ensuring documentation and processes are followed.

+ Collaborate with carriers and customers to resolve discrepancies and secure proof of delivery, return authorizations, and supporting documentation.

+ Track and follow up on open returns and claims; escalate issues when appropriate.

+ Maintain detailed records of all return and OS&D activities for audit and reporting purposes.

+ Provide timely updates and communication to both internal and external stakeholders.

+ Support continuous improvement initiatives to streamline the returns process and reduce recurring issues.

+ Assist with identifying trends or recurring issues that may signal systemic problems or opportunities for process improvement

Additional Responsibilities

+ Performs other duties as assigned.

Skills and Abilities

+ 1–2 years of experience in logistics, supply chain, customer service, or transportation-related fields (preferred, but not required).

+ Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

+ Excellent verbal and written communication skills.

+ Strong attention to detail and a high sense of ownership.

+ Intellectual curiosity with a proactive mindset toward problem solving.

+ Proficiency in Microsoft Excel and general comfort working with transportation management systems (TMS) or ERP systems.

+ Possesses a high degree of initiative

+ MS Office (Proficiency in Excel, Power BI)

+ Customer-first mindset with the ability to build relationships and follow up effectively.

+ Experience with OS&D processes or claims management in a logistics setting.

+ Exposure to working with CPG or retail customers.

+ Familiarity with carrier coordination or freight operations.

Qualifications

+ College degree/Technical Certification required in Business, Logistics, Transportation. A combination of other education and experiences will be considered.

+ Bachelor's degree preferred in Business, Logistics, Transportation.

+ Two (2) years or more of industry related experience required

+ Two (2) years or more experience in custom and flow of freight as well as Transportation Management required

**Travel:** None

**DOT Regulated:** No

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\#IND-exempt

**Job Category:** Transportation

**Compensation Information** :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

**Pay Type** :

Salaried

Minimum Pay Range:

$50000

Maximum Pay Range:

$52000

Benefits Information:

**For all Full-time positions only** : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees** **:

If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.

_Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) ._

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