• Admissions Shift Lead

    LEGOLAND (Minneapolis, MN)


    What you'll bring to the team

    ADMISSIONS SHIFT LEAD

    SCOPE OF JOB

    The Admissions Shift Leader is responsible for assisting the Admissions Supervisor and Admissions Manager and the Admissions teams as a part of the day-to-day operations of the department. In this role, you will lead a team of fun driven and enthusiastic magic and memorable experience makers. Through diligent work and optimal fun, you will strive to achieve the financial targets as well as lead and develop your team. This is a Full-Time Hourly position (up to 40 hours/week).

    KEY OBJECTIVES

    • Key driver of an enthusiastic, welcoming first point of contact for guests.

    • Primary Trainer/Role Model in all areas of Admissions

    • Support the Operations Team in delivering memorable experiences

     

    Qualifications & Experience

    KEY RESPONSIBILITIES

    • Working at the direction of the Admissions Manager, the Admissions Shift

     

    Lead's goal is delivering unique, memorable, and rewarding experiences to all

     

    our guests.

     

    • Leads by example. Coaches and motivates staff to provide best possible guest

     

    experience, to maximize sales opportunities and to ensure secondary spend

     

    targets are achieved.

     

    • Recommends short-term and long-term changes through feedback, daily

     

    reports and proposals.

     

    • Work with the Admissions Manager to develop staff incentives to increase

     

    individual motivation and promote teamwork.

     

    • Monitor performance in achieving Key Performance Indicators (KPI) and

     

    Mystery Visit targets.

     

    • Assist with the hiring, training, scheduling, and supervising of team members.

     

    Ensure all team members are trained in resolving guest concerns, up selling, and providing accurate attraction information. · Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity. · Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day. · Responsibility to ensure compliance of Health, Safety & Security within the workplace

     

    Health & Safety

     

    -Responsibility to ensure compliance of Health, Safety & Security within the

     

    workplace.

     

    - Understand risk assessments within own workplace and ensure reporting of any

     

    new risks to appropriate manager.

     

    - Ensure own compliance of safe working procedures in place for work activities

     

    within job role.

     

    - In cases of incidents or accidents ensure appropriate reporting is completed in a

     

    timely manner and if necessary the corrective action has been taken to avoid

     

    repeat of such incidents and accidents.

    Qualifications

    - 1-2 years supervisory experienced preferred.

     

    - A natural team leader with a confident, assertive, but approachable personality.

     

    - Fun, Dynamic, and friendly personality.

     

    - Experience with a computer-based Point of Sale system.

     

    - Excellent communication, listening, and motivational skills.

     

    - Proven ability to work on multiple projects simultaneously and multi-task as

     

    necessary.

     

    - Desire to work in fast-paced environments.

     

    - Full open availability required including weekends and holidays.

    Benefits

    • **Benefits of Joining Merlin Entertainments!** 🎉

    • Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

    • Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

    • Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡

    • Recognition Programs and Rewards: Celebrate your achievements and hard work!

    • 401(k) Program: Save for the future with company matching contributions.

    • Tuition Reimbursement Programs: Get support for further education and career growth.

    • Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

     

    Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

     

    Pay Range

     

    USD $18.50/Hr.

     

    Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/9018/admissions-shift-lead/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

     

    At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

     

    Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

     

    **Location (Country-State-City)** _US-MN-Bloomington, MN_

    **Job ID** _2025-9018_

    **Employment Type** _Full-Time_

    **Offer/Contract Type** _At Will (US Only)_

    **Location Name** _SEA LIFE Minnesota_