• Customer Care Center Supervisor, Overnight

    ABM Industries (Minneapolis, MN)


    Overview

    **The Customer Care Center Supervisor** supports customers by providing helpful information, answering questions, and responding to customer needs. This position is the front line of support for our customers, helping to ensure that customers are satisfied with their parking experience. This position supervises up to 5 employees and works closely with the CCC Manager to ensure all work is complete and shifts are filled.

     

    Pay: $22.00 - $24.00 per hour

     

    _The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data._

     

    Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Staff\_&\_Management\_No%20Date%209.5.24.pdf)

    Essential Functions:

    + Respond to calls for assistance via an intercom system and telephone

    + Prepare daily and weekly reports

    + Maintain activity logs

    + Work with other departments to ensure issues are resolved

    + Assist in ensuring all shifts are filled

    + input into hiring new team members, train and inspire employees

    + Bring new ideas and positive energy

    + Other duties as assigned

    Requirements:

    + High School Diploma or GED equivalent required

    + Fluent in English (verbal and written)

    + Second shift plus additional shifts as needed or required

    + Valid Drivers License

    + Previous experience as a Customer Service Representative, Call Center Representative, or similar position preferred.

    + Ability to build rapport with clients, handle high pressure situations, multi-task in a fast-paced environment, and works well under pressure.

    + Is able to de-escalate situations over the phone

    + Excellent written and verbal communication skills.

    + Proficiency in Microsoft Office (Word, Excel, Outlook) required.

    Schedule:

    + Night Shift - 11pm - 7:30am

    + Wednesday through Sunday

    + On call

    + Overtime

    Ability to Commute:

    + Minneapolis, MN 55403 (Required)

    Ability to Relocate:

    + Minneapolis, MN 55403: Relocate before starting work (Required)

     

    Work Location: In person

    REQNUMBER: 122993

    ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.