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At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Service Work Group Lead Mobile Alabama

The Service Work Group Lead guides the work group and squad to operate as a micro business infield service best practices; reinforce performance standards and drive results that meet customer needs and business goals. This is achieved by leading one’s workgroup and collaborating with the multi-discipline squad to achieve and exceed strategic goals with regard to: customer outcomes, financial targets, business growth, operational efficiency, quality, procedural compliance, resource management and technical service. This position coaches and mentors his/her field service work group with a focus on delivering exceptional service aligned with Bayer's "Solution Provider" initiatives and Key Performance Indicators (KPIs).

YOUR TASKS AND RESPONSIBILITIES

The primary responsibilities of this role, Service Work Group Lead, are to:

+ Manage assigned work group as a micro business; demonstrating strong business acumen by understanding the financial impact of decisions at both the individual and team levels.

+ Lead assigned workgroup in achieving business goals including revenue and cost management through effective performance tracking, reporting and up-skilling team members as required.

+ Leverage a consultative mindset Lead and mentor a field service workgroup to ensure customer expectations are met.,

+ The role oversees work group activities while also providing direct on-site emergency service, preventive maintenance, and installation support to medical facilities and outpatient imaging centers. Leverages field audits to ensure work group meets or exceeds KPIs related to safety, quality, delivery, and cost; drive best practices for operational and administrative efficiency.

+ Promote quality standards, while actively driving process improvements to increase reliability, decrease overhead, and provide rapid escalation resolution.

+ Assess staffing and capacity needs, recommend solutions, and participate in talent acquisition and onboarding processes.

+ Administer customer satisfaction processes for one’s work group (Satmetrix) and ensure the team addresses satisfaction issues in the field.

+ Proactively monitor data trends for deviation from requirements and apply strong analytical and problem-solving skills to prevent or resolve customer, business, and technical challenges.

+ Drive overall business performance by: promoting Bayer’s products and services, working closely with customers and account team members to identify customer solutions, support customer quotes, and coordinate with the Service Admin/MSRC team for invoicing and credit collections.

+ Ensure the workgroup influences the service aspects of strategic account plans, participates in customer business reviews and safeguards proprietary information.

+ Provide on-the-job training, coaching and mentoring to field service representatives and new hires.

Work Relationships:

+ Cross functional field management and corporate management.

+ End User customers including: imaging technologist, nurses, bio-meds, Doctors, Imaging department administrators, purchasing agents

+ Corporate and Field Sales, Applications, Service Marketing, Engagement Management, Service Administration Customer Service and service repair center personnel

+ Third party service organizations and providers

+ Other Imaging equipment OEM

Value Add:

+ Leads a team to provide service for Bayer Radiology Equipment, ensuring high-quality technical support.

+ Plays a key role in driving new business, exceeding workgroup financial and customer satisfaction responsibilities

+ Ability to take on additional project work as needed.

+ Interface with escalated customer issues, acting as a technical expert in equipment service.

+ Exercise strong decision-making skills while working within defined processes, with discretion in scheduling and technical diagnostics.

+ Demonstrate Bayer's LIFE Value behaviors: Leadership, Integrity, Flexibility, and Efficiency.

Financial Magnitude:

+ Revenue generating responsibility

+ Understanding of margin, balancing the cost of providing quality and effective service delivery

Non-Financial Magnitude:

+ Manage customer experience in all aspects of service delivery including delivering on customer management responsibilities driving exceptional customer satisfaction results.

+ Deliver on expected customer experience results

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

Required Qualifications:

+ High school diploma or GED with training (including certifications) in electronics, mechanical engineering, biomedical equipment technology, IT networking, computer science or relevant discipline with 3 years of applicable experience.

+ 3 to 5 years proven experience with field service business acumen in: service delivery, promoting service programs, teamwork, coaching, communication, problem solving, time management, and customer relation management.

+ 3 to 5 years proven experience achieving field service operations KPI's with regard to: safety, quality, delivery and cost including driving best-practices in the efficient and effective delivery of field service operational and administrative requirements.

+ Ability to read and interpret technical manuals and schematics with strong technical and mechanical trade skills in areas such as: software applications, use of digital multimeters, electrical installation and troubleshooting.

+ Demonstrated success in promoting field service programs, with past record of achieving sales/service objectives.

+ Proficiency with using platforms such as, ServiceMax, Salesforce, CRM systems (Tableau/Datapulse) and Microsoft Office product suite.

+ Demonstrated ability to work in a fast-paced, self-directed environment with minimal supervision.

+ Proven verbal and written competencies

+ Ability to optimize efficiency and effectiveness with individual and team workload and tasks.

+ Must hold a valid driver's license in good standing in state of residency with the ability to travel within assigned territory/service group with occasional national travel as needed special assignments.

Preferred Qualifications:

• Associates degree in electronics, mechanical engineering, biomedical equipment technology, IT networking, computer science or relevant discipline preferred or equivalent military training in areas such as electronics, aviation, IT, computer science or relevant training with 2 years of applicable experience.

• Knowledge of Medical Device & Radiology business

• Strong understanding of Bayer Radiology product suite and Bayer's sales process.

• 3 to 5 years proven experience as a Bayer Sr. Field Engineer.

• Field Service leadership experience

Employees can expect to be paid a salary of between $85,000-127,000 Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc. This salary range is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors. This posting will be available for application until at least 7/20/2025

YOUR APPLICATION

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Bayer is an E-Verify Employer.

**Location:** United States : Alabama : Mobile

**Division:** Pharmaceuticals

**Reference Code:** 850333

Contact Us

**Email:** [email protected]