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Req #: 247764

Department: COLLEGE OF ARTS & SCIENCES

Appointing Department Web Address: https://admin.artsci.washington.edu/computing

Job Location Detail: This position may be eligible for a hybrid telework schedule (a combination of remote and in-office work), subject to organizational needs and supervisor approval. Please note that eligibility for hybrid work is not guaranteed and may change.

Posting Date: 07/15/2025

Closing Info:

Closes On 07/22/2025

Salary: $4,450 - $5,983 per month

Limited Recruitment: **Open to UW Employees only**

Shift: First Shift

Notes: **As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20250130-a11y.pdf)**

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.

The College of Arts & Sciences Dean’s Office has an outstanding opportunity for a Computer Support Technician 2 to join their team.

The College of Arts & Sciences Dean’s Office is seeking to fill a Computer Support Technician 2 position. The computing environment served by this position is complex along several dimensions and the successful candidate will collaborate with the IT team to thoughtfully blend central standards and guidelines with local expertise and requirements to create an environment that is stable and reliable, yet provides flexible service. We are seeking a well-rounded, service-oriented individual with strong verbal and written communication skills, creativity, and energy to support the computing needs of a primarily non-technical user base.

Working within a team environment, this position will provide support for a combination of systems including remote and on-site computing, printing, and networking. The supported departments include the departments across the College of Arts & Sciences as well as executive leadership in the college.

DUTIES AND RESPONSIBILITIES** **Computing Support:

• Hardware and Software Desktop Support

• Coordinate repair scheduling, service requests, records maintenance, service contracts, user accounts, security, and workstation configurations;

• Install and configure newly acquired PC’s, LAN workstations and various software packages;

• Use diagnostic tools and troubleshooting processes to determine if problems are due to equipment, network or application errors; refer complex problems to hardware maintenance, software support or vendor support services;

• Support end-user systems including desktop computer, peripherals (printers, scanners, removable drives, media readers).

• Assist users in the use of a variety of hardware devices and software packages; troubleshoot and resolve problems such as board swapping and revising configuration settings to allow hardware and software operability;

• Document and maintain records on hardware and software configurations, network performance and configurations;

• Write, maintain and update users manuals, system support manuals and other types of documentation;

• Work with software and hardware vendors to save staff time and resolve technical issues.

• Train users on specific packaged software applications;

• Assist faculty with teaching aids, materials and equipment associated with classroom instruction;

• Perform research and provide information to management regarding new technology and equipment;

• Ensure compatibility with central UW computing systems and standards, including a focus on systems security.

• Support audio/visual/teleconference equipment for meetings and functions

• Keep current with campus standards, technology developments and College guidelines to ensure that the highest standards of reliability, performance and security are implemented.

• Follow procedures and policies pertaining to the systems and its user base.

• Provide responsive end-user support for basic technology and application questions and problems.

• Communicate clearly and in a timely fashion when escalating issues to appropriate team members or vendors.

• Track requests and follow up with users to confirm effective resolution.

• Provide ad hoc reporting of support problems/request documentation.

• Provide flexible, timely and efficient resolution to customer issues.

• Troubleshoot customer problems (remotely) with using Remote Desktop or Zoom Support on Mac and PC platforms.

• Provide occasional, impromptu training for users, faculty, and staff.

• Participate in occasional planned work outside of normal work hours/days.

• Ensure departmental personal computers receive updates and patches in a timely fashion.

• Troubleshoot departmental email and calendar issues.

• Maintain inventories of computer equipment and network diagrams.

• Move equipment as directed.

• Other duties as assigned

MINIMUM REQUIREMENTS

+ One year of experience as a Computer Support Technician I. **Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.** **DESIRED QUALIFICATIONS** • Previous customer service and/or help desk experience• Strong verbal and written communications skills• Bachelors’ degree. Equivalent experience may substitute for the educational requirement• Cross-cultural competence• Compassion for non-technical users, their challenges, and their need for simplicity• Strong organizational and task-management / prioritization skills• Experience installing, configuring, maintaining, and troubleshooting computer systems and software• Experience in the principles, practices, and techniques used in developing and maintaining complex systems• Familiarity with one or more of the following: Databases, Linux, remote computing, MS Office (O365 online and on-premises) , Exchange email, UW G-suite, Cloud Computing, Adobe Creative Cloud

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.