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The Senior Campaign Operations Manager (SRCOM) will manage the development, execution, and support of various solutions such as email campaigns, direct mail campaigns, and custom web pages and preference centers, to name a few. The SRCOM is the primary daily client contact as it pertains to the delivery of marketing solutions and manages the timelines and deliverables across internal cross functional teams. Work directly with clients on tactical campaign tasks and be responsible for many operational aspects of your accounts. The SRCOM will also work directly with the market specific account management team within Acxiom to align and manage client objectives and level of service expectations across other contracted services on the account.

Responsibilities

Serve as primary liaison with client Marketing Segment Managers, Decision Management, and Risk to develop sound Business Requirements and work through the business needs to ensure successful project completion

Provide consultative support to client business partners in reviewing requirements, offering suggestions, and answering inquiries

Coordinate requirements and shepherd implementation across multiple technical vendors and client internal technology teams

Work with Acxiom Operations team to support successful campaign execution

Manage campaign schedules and timelines.

Monitor the day-to-day delivery of marketing services including email campaigns, data exports, campaign summary reports, web lead capture, etc.

Facilitate recurring status calls with client teams.

Research and escalate technical and platform related issues that** **impact** **our ability to deliver services to the client.

Own the scoping and implementation of new client startups as well as project management of new implementations.

Work independently, with strong follow-through, capable of owning and leading projects from end-to-end

Skills / Competencies:

Bachelor’s Degree.

Minimum of** **5 years of applicable work experience.

Strong verbal and written communication and presentation skills, with both internal colleagues and external clients

Technical literacy with ability to explain technical information and concepts to non-technical audiences

Experience creating, enhancing, and updating standard operating procedures and complex** **,** **requirements documents

Extremely proactive, highly organized, with proven ability to manage multiple tasks.

Ability to work seamlessly cross-geography and multi-functionally within an organization to** **accomplish** **objectives

Ability to prioritize and focus, with strict attention to detail.

Thorough understanding of and/or interest in marketing.

Sound knowledge of MS Office, specifically Word, Excel, and PowerPoint

Sound knowledge of database structure

Developed diplomacy skills** **required** **to guide,** **influence** **and convince others, particularly stakeholders, colleagues, and external partners

Acumen working in a technical environment to solve business-related problems

Familiarity/** **expertise** **with SQL and Campaign Management

Knowledge of audience management and targeted audience eligibility creation

PREFERRED SKILLS / COMPETENCIES

Knowledge of credit bureau and consumer credit-based industry data

Knowledge of audience management and targeted audience eligibility creation

Primary Location City/State:

Homebased - Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https:////www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf) .

Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact [email protected] .

We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.

We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.

Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.

At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.

If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.

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Internal applicants need to apply for open positions through their Workday account. Please log into Workday and use the **Find Jobs** report to search for and apply for positions posted internally. For questions, please contact the recruiter listed on the job posting.

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https://www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf) .

Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact [email protected] .

Attention Mexico Applicants: Please see our Privacy Policy notice here (https://www.acxiom.com/wp-content/uploads/2023/07/ACXIOM\_MX\_AVISO\_DE\_PRIVACIDAD\_EMPLEADOS\_Privacy\_Notice\_Workday.pdf) .

*Note: Offers for recruitment from any websites featuring the Acxiom name or its variations, other than those listed here: www.acxiom.com, www.acxiom.co.uk, and www.acxiom.de are fraudulent. Please do not engage with these sites.